Global Operations
TikTok Shop - Head of Transportation Operations (Fontana)
Location
:
Employment Type
:
Regular
Job Code
:
A66535
Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
Key Responsibilities
- Lead end-to-end linehaul and last-mile transportation dispatch operations across North America, covering 40+ U.S. cities. Develop dispatch plans and routing strategies between distribution centers and for last-mile delivery to support core service commitments such as 2-Day and 3-Day delivery.
- Build a technology-driven dispatch operations model by deeply leveraging intelligent route optimization, real-time tracking systems, and API integrations. Optimize the end-to-end flow from “sortation → capacity matching → last-mile delivery” to achieve an higher on-time delivery rate.
- Integrate and optimize transportation capacity resources, including third-party carriers and crowdsourced driver pools. Establish carrier evaluation and dynamic allocation mechanisms to balance transportation cost and service quality, driving per-package transportation costs at least XX% below industry benchmarks.
- Establish end-to-end in-transit monitoring and exception management mechanisms. Operate a 24/7 control tower to track shipment status, vehicle location, and driver execution in real time, and respond quickly to exceptions such as delays, breakdowns, and damages to reduce delivery disputes.
- Collaborate cross-functionally and with external partners, working closely with distribution centers, overseas warehouses, 3PL providers, and partners such as USPS to improve handoff efficiency across sortation, loading, transportation, and inbound operations.
- Define standardized dispatch processes and compliance frameworks. Ensure strict adherence to DOT transportation regulations, OSHA safety standards, and Hours of Service (HOS) requirements, including driver logs, vehicle inspections, and cargo loading standards, to ensure compliant and risk-free dispatch operations.
- Drive data-based dispatch optimization and cost control by tracking key KPIs such as load utilization, empty miles, and cost per shipment. Regularly produce operational analysis reports and continuously improve efficiency through route consolidation, shipment pooling, and precise vehicle-type matching.
- Build a highly resilient emergency dispatch framework to address peak season surges, volume volatility, and extreme weather events. Develop contingency plans including backup capacity and dynamic routing to ensure business continuity, while also owning the hiring, training, and day-to-day management of the dispatch team.
Qualifications
Minimum Qualifications
- Bachelor’s degree or above, preferably in Logistics Management, Transportation, Supply Chain Management, or a related field.
- 5+ years of transportation dispatch or logistics operations experience, including at least 2 years in linehaul or distribution transportation dispatch management.
- Strong understanding of end-to-end transportation dispatch processes, with solid knowledge of e-commerce last-mile delivery service level requirements and cost structures.
- Proven data-driven and cost control capabilities, able to identify dispatch bottlenecks through data analysis, with demonstrated results in reducing transportation costs and improving on-time delivery performance.
- Excellent cross-functional collaboration and incident management skills, able to coordinate internal and external resources to resolve complex dispatch issues, thrive in peak-season, and make fast, effective decisions.
Preferred Qualifications
- Background in cross-border e-commerce last-mile delivery or North America–based domestic logistics operations.
- Familiarity with North America transportation networks, cross-border logistics flows, and major metropolitan delivery rules; experience in technology-driven logistics companies (e.g., SpeedX-type platforms) is a strong plus.
- Hands-on experience with TMS/WMS and intelligent dispatch tools; experience with API integrations and strong knowledge of DOT, OSHA regulations and US e-commerce platform inbound requirements.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $170820 - $345600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
