Of savings Work, Jobs in Swanmore, Ham (with Salaries)

Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Technician
The Thinking Schools Academy Trust —Portsmouth
- £29,885 - £34,482 a year
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Referral programme
5d
Trainee Public Health Practitioner
Southampton City Council —Southampton
- £26,402 - £28,207 a year
- Full-time
- Hybrid work
- English
- Master's degree
- Maths
- Employee assistance programme
- Employee discount
13d
Travel Co-ordinator
Kraken Works Limited —Fareham
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Finance Business Partner - South, South East & South West
Stagecoach —Basingstoke
- £67,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Employee discount
7d
CSR
HSBC Global Services Limited —Southampton
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Case Update Assistant
OSB Group —Fareham
- £24,550 a year
- Full-time
- Communication skills
- Annual leave
7d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Payroll & HR Officer
Coombes Forestry Ltd —Upper Meon Valley
- £35,000 a year
- Full-time
- Human resources
- Organisational skills
- Construction
- Employee assistance programme
Quick apply
10d
Depot Coordinator
EMR Group —Portsmouth
- Full-time
- IT
- Annual leave
Quick apply
5d
Telesales Executive
Total —Southampton
- £22,000 - £75,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Referral programme
Quick apply
Dietetic Assistant
Elysium Healthcare —Waterlooville
- £25,058 a year
- Full-time
- IT
- School
- Free parking
- Annual leave
Quick apply
Data Governance Analyst - Metadata
Ageas —Eastleigh
- Full-time
- Hybrid work
- AI
- School
3d
Complaints Assistant
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
10d
Director of Savings
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Product management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Warehouse operative - PM Shift
Booker Group —Fareham
- £13.78 an hour
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer and Trading Manager - Online
Sainsbury's —Southampton
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
5h
Junior SuccessFactors Support Administrator
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Travel
- Annual leave
4d
Homelessness Officer (Prevention & Relief)
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
14d

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Arrears & Collections Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

“Help deliver fair customer outcomes whilst safeguarding the bank.”

At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever.

We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following:

The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.

What you’ll deliver

As part of our Collections team, you will:

Engage with customers to ensure loan repayments by maturity dates.
Manage arrears cases, understanding customer financial circumstances to find suitable resolutions.
Recommend bespoke support strategies to the Customer Service and Collections Manager.
Initiate recovery actions, including appointing receivers or solicitors when required.
Plan and prioritise workload, ensuring compliance with regulatory standards.
Maintain up-to-date knowledge of regulatory requirements and internal policies.

What we are looking for in you…

Key Skills and Experience:

Collections/Arrears Management: Proven experience in managing collections and recoveries.
Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively.
Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy.
Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options.
Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions.

Desirable Skills:

Authority to agree on payment arrangements or concessions.
Experience in customer service related to completed mortgage loans.

Core Attributes:

Strong communication, relationship-building, and decision-making abilities.
Commitment to delivering excellent customer service while ensuring compliance with regulations.
Motivation to support business success and prioritise positive customer outcomes.

Why join Castle Trust Bank?

Competitive salary (£28,000 to £32,000, dependent on experience)
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

of savings jobs in swanmore, ham

Arrears & Collections Associate

IT Technician

Trainee Public Health Practitioner

Travel Co-ordinator

Service Desk Analyst

Finance Business Partner - South, South East & South West

CSR

Case Update Assistant

Contact Centre Associate

Payroll & HR Officer

Depot Coordinator

Telesales Executive

Dietetic Assistant

Data Governance Analyst - Metadata

Complaints Assistant

Director of Savings

Warehouse operative - PM Shift

Customer and Trading Manager - Online

Junior SuccessFactors Support Administrator

Homelessness Officer (Prevention & Relief)

I want to receive the latest job alerts for of savings in swanmore, ham

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