Software development specialist Work, Jobs in Swanmore, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
OSINT Specialist
Tadaweb —Portsmouth
- Full-time
- IT
Theatre Technician (Sound Focused, Multi-Discipline)
Kings Theatre Trust Ltd —Portsmouth
- £26,928.72 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Employee discount
- Sick pay
Quick apply
19h
Graduate Engineer
Swann Engineering Group Ltd —Southampton
- £28,000 - £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Cyber Software Engineer
Roke Manor Research Limited —Romsey
- Java
- AWS
- C++
Quality Manager
Personnel Selection —Andover
- From £52,000 a year
- Full-time
- In-person
- Free parking
- Flexitime
Quick apply
12d
IT Technician
Spectrum Geosurvey Limited —Lymington
- £25,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Software Architect - Machine Learning
Beyond Sports —Basingstoke
- £61,860 - £83,190 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Machine learning
- Annual leave
AI/ML Engineer
Roke Manor Research Limited —Romsey
- Hybrid work
- Machine learning
- Agile
- AI
FPGA Firmware Specialist
Leonardo UK Ltd —Southampton
- £54,000 - £84,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
- Referral programme
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
2d
Android Platform Engineer
Roke Manor Research Limited —Romsey
- Java
- C++
- Linux
AI Security Researcher
Roke Manor Research Limited —Romsey
- Machine learning
- Software development
- AI
4d
QA Engineer
MAINAMA GAMES —Haslemere
- Full-time
- Engineering
- English
- Bachelor's degree
Backend Software Engineer
Roke —Romsey
- Full-time
- Agile
- Linux
- Python
AI/ML Engineer
Roke —Romsey
- Full-time
- Hybrid work
- Machine learning
- Agile
- AI
Senior Software Developer
MarineGuard Systems Ltd —Southampton
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- DevOps
- SQL
- JavaScript
Quick apply
Software Test Engineer
Roke Manor Research Limited —Romsey
- System design
- Java
- Analysis skills
Senior Risk Specialist
Lloyd's Register Group —Southampton
- English
- Project management
- Travel
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Technical support
ITIL
Driving
IT support
IT
Communication skills

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £26,000.00-£32,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software development specialist jobs in swanmore, ham

Second Line Support

OSINT Specialist

Theatre Technician (Sound Focused, Multi-Discipline)

Graduate Engineer

Cyber Software Engineer

Quality Manager

IT Technician

Software Architect - Machine Learning

AI/ML Engineer

FPGA Firmware Specialist

IT Operations Analyst - The Vision Centre

Android Platform Engineer

AI Security Researcher

QA Engineer

Backend Software Engineer

AI/ML Engineer

Senior Software Developer

Software Test Engineer

Senior Risk Specialist

CSS Service Desk Engineer

I want to receive the latest job alerts for software development specialist in swanmore, ham

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