Job DescriptionJob Title
HR Manager
Location
K Beverage Ltd Head Office (with regular travel to stores)
Reports To
Director of People / Chief Executive Officer
Employment Type
Full Time
About K Beverage Ltd
K Beverage Ltd is a rapidly growing Starbucks franchise partner operating stores across the United Kingdom. We are committed to creating a culture where our partners (employees) feel valued, supported, and empowered to deliver exceptional customer experiences. As we continue our ambitious expansion plans, we are seeking an experienced and people-focused HR Manager to support our growing workforce and help shape our people strategy.
Purpose of the Role
The HR Manager will lead and manage all aspects of the employee lifecycle across the business. The role will provide strategic and operational HR support to Head Office and Store Management teams, ensuring compliance with employment legislation, fostering positive employee relations, supporting recruitment and retention initiatives, and driving a high-performance culture aligned with company values.
Key Responsibilities Employee Relations
Provide expert advice and guidance to managers on employee relations matters.
Manage disciplinary, grievance, capability, absence management, and appeal processes.
Conduct complex investigations and ensure fair and consistent outcomes.
Support managers in resolving workplace issues and maintaining positive employee relations.
Monitor employment tribunal risks and liaise with external employment law advisors where required.
Recruitment & Talent Management
Oversee recruitment processes across all stores and Head Office functions.
Develop recruitment strategies to support business growth and expansion.
Ensure a positive candidate experience and effective onboarding process.
Support succession planning and talent development initiatives.
Partner with operational leaders to identify future workforce requirements.
HR Compliance
Ensure compliance with UK employment legislation and best practice.
Maintain and update company policies, procedures, and employee handbooks.
Support Right to Work compliance and employment documentation processes.
Monitor legislative changes and implement required policy updates.
Ensure GDPR compliance in relation to employee records and HR data.
Performance & Development
Support performance management processes across the business.
Develop and implement training and development initiatives.
Coach and support managers in people management and leadership practices.
Promote a culture of continuous learning and development.
Support engagement initiatives to improve retention and employee satisfaction.
HR Operations
Manage the HR function and provide operational support to stores and Head Office.
Oversee HR systems, personnel records, and reporting requirements.
Produce HR metrics and management information reports.
Monitor key people indicators including turnover, absence, engagement, and retention.
Support organisational change and business transformation projects.
Culture & Engagement
Champion company values and foster a positive workplace culture.
Lead employee engagement initiatives and recognition programmes.
Support diversity, equity, and inclusion strategies.
Act as a trusted advisor to managers and employees across the business.
Knowledge, Skills & Experience Essential
CIPD Level 5 qualification or equivalent experience.
Minimum 3 years' experience in a HR Manager or Senior HR Advisor role.
Strong knowledge of UK employment law.
Experience managing complex employee relations cases.
Experience supporting multi-site operations.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Ability to work independently and manage competing priorities.
Proficient in Microsoft Office and HR systems.
Desirable
CIPD Level 7 qualification.
Experience within retail, hospitality, leisure, or franchise operations.
Experience supporting a rapidly growing business.
Knowledge of workforce planning and organisational development.
Personal Attributes
People-focused and approachable.
Commercially aware with strong business acumen.
Resilient and able to work in a fast-paced environment.
High level of integrity and professionalism.
Strong attention to detail.
Solutions-oriented mindset.
Passionate about developing people and supporting business growth.
Key Performance Indicators
Employee retention rates.
Employee engagement scores.
Recruitment and vacancy fill times.
Employee relations case management outcomes.
Absence management performance.
Compliance and audit results.
Training completion rates.
Store and Head Office management satisfaction.
What We Offer
Competitive salary.
Bonus opportunities.
Career development and progression opportunities.
Company pension scheme.
Employee discounts.
Flexible working opportunities where appropriate.
The opportunity to play a key role in a rapidly expanding Starbucks franchise business.
K Beverage Ltd is committed to creating an inclusive workplace where everyone feels welcome, respected, and able to achieve their full potential.
