Customer experience manager Work, Jobs in Swansea, Swa (with Salaries)

Customer Contact Advisor
Pobl Group —Swansea
- £28,324 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Work from home
- Employee discount
5d
Area Manager
Amazon UK Services Ltd. —Swansea
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Store Operations Manager
PPG —Swansea
- Full-time
- Supervising experience
- IT
- Annual leave
- Employee discount
Quick apply
Assistant General Manager
David Lloyd Clubs —Neath
- Customer service
- Employee discount
5d
Project Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Annual leave
2d
Senior Relationship Manager, Growth, Commercial Mid-Market
National Westminster Bank PLC —Swansea
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Banking
- Annual leave
14d
Product Owner
Scrumconnect Consulting —Swansea
- £65,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- APIs
- Annual leave
Deputy Manager
Iceland —Swansea
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Sales Manager
NEXT —Swansea
- From £12,436 a year
- Part-time
- Employee discount
11d
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
14d
Business Development Manager
Brakes —Swansea
- Up to £38,000 a year
- Full-time
- Hospitality
- Sales
- Food service
2d
Senior Marketing Manager
The Game Collection —Swansea
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Marketing
- Project management
- Scripting
- Employee discount
- Life insurance
Quick apply
Business Development Manager (BDM) - Swansea- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Swansea
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager - Swansea (Full-time)
Pandora Jewelry —Swansea
- Full-time
- Sales
- Communication skills
- Employee discount
Audi Sales Executive
Sinclair Group —Swansea
- £20,000 - £50,000 a year
- Weekend availability
- Sales
- Customer service
- Free parking
- Annual leave
8d
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Microsoft Office
- Master's degree
Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Neath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Shift Manager
Greggs —Swansea
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
8d
Key Account Manager: Manchester & Liverpool
AU Vodka —Swansea
- £45,000 a year
- Remote
- Sales
- Communication skills
- Negotiation

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Customer Contact Advisor

Pobl Group -
Swansea

Apply Now

Job details

Full-time
£28,324 a year
5 days ago

Benefits

Work from home
Employee discount

Qualifications

Customer service
Communication skills
Welsh

Full job description

This role is all about being the first point of contact for customers—listening, understanding, and resolving a wide range of enquiries with empathy and professionalism. You’ll thrive in a multi‑channel environment, taking ownership to solve problems and support customers at the first opportunity. It’s perfect for someone who loves helping people, and wants to make a real difference through great service and teamwork.

About the role

Based from our Swansea office, this role offers a hybrid working arrangement, giving you the flexibility to work from home while spending a minimum of 1 days per week in the office.

Our contact lines are open 8:30am–5:00pm Monday to Thursday and 8:30am–4:30pm on Fridays. The team works on a rota to make sure we have cover throughout the week.

And the best bit? No evening or weekend working!

You’ll join our friendly Customer Contact Team, working closely with teammates and managers in a supportive, hybrid setup. The service is the first point of contact for customers, handling a mix of repairs, rent enquiries, housing applications, and general support — all with empathy and a focus on solving issues quickly.

You’ll typically spend your time speaking with customers across phone, email, and webchat, helping them get the right support at the right time, updating records, and working with colleagues across Housing Operations to resolve enquiries smoothly.

Skills and Experience Needed

We’re looking for someone with solid customer service experience, confidence working to targets, and a strong team ethic. You’ll bring strong communication skills, ability to build trust with customers from all backgrounds. You should be comfortable using a range of IT systems, able to multitask, and have a friendly, professional approach that builds trust. A good standard of education (minimum 5 GCSEs or equivalent) and an awareness of diverse customer needs are essential.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

Perks, Benefits and a glimpse into our Codi world

This is a full time, fixed term contract until 31st March 2027 role with a competitive salary, along with a great package designed to support you at work and beyond.

£28,324.00 per annum

26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.

Continuous professional training and development

Blue Light Card Eligibility giving discounts at 15,000 brands.

To explore the full range of benefits, perks and rewards, visit: Careers - Codi

Who are Codi Group?

Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.

We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.

With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.

Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.

FREDIE

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [email protected] or 0300 373 5262

How do you apply?

If you have the skills and experience required, please follow the prompts to apply now. We reserve the right to close this advert before this date if we receive a high volume of applications, so don’t delay in applying. This role is a fixed term contract until March 2027.

Our interview process is designed to be straightforward and flexible. The first stage is an online assessment, which you can complete from home at a time that suits you. Successful candidates will then be invited to a 15‑minute telephone assessment.

The final stage will be an in person interview at Swansea office on 8th July 2027.

Apply Now

Refine Your Search

customer experience manager jobs in swansea, swa

Customer Contact Advisor

Area Manager

Store Operations Manager

Assistant General Manager

Project Manager

Senior Relationship Manager, Growth, Commercial Mid-Market

Product Owner

Deputy Manager

Sales Manager

Operations Manager - Swansea

Business Development Manager

Senior Marketing Manager

Business Development Manager (BDM) - Swansea- Circa 41k Package - 53k OTE Uncapped

Store Manager - Swansea (Full-time)

Audi Sales Executive

HR Business Partner, PXT

Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped

Shift Manager

Transport Co-ordinator

Key Account Manager: Manchester & Liverpool

I want to receive the latest job alerts for customer experience manager in swansea, swa

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