Customer relations manager Work, Jobs in Swansea, Swa (with Salaries)

People, Planning & Performance Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £56,822 a year
- Full-time
- Employee assistance programme
11d
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Microsoft Office
- Master's degree
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
4d
HR Manager
Amcor —Swansea
- Full-time
- Management
- Human resources
- Communication skills
HR Advisor
Tredz Bikes —Swansea
- £32,000 a year
- Full-time
- Hybrid work
- Human resources
- Data entry
- In-person
- Employee discount
- Sick pay
Quick apply
3d
Festival Bar Staff
Hospitality Recruitment Heads —Swansea
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Operations Manager
Dunbia —Cross Hands
- Full-time
- Management
11d
Store Manager
Mountain Warehouse —Cross Hands
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
13d
Senior Customer Consultant - Llandeilo
Principality Building Society —Llandeilo
- £26,000 a year
- Part-time
- Customer service
- Communication skills
9d
Argos Store Manager
Sainsbury's —Ammanford
- From £29,950 a year
- Employee discount
13d
Deputy Manager
Trago Mills —Merthyr Tydfil
- Full-time
- Management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
1h
Senior Customer Consultant - Llandeilo
Principality —Llandeilo
- Customer service
- Communication skills
Quick apply
9d
Homefinder Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £31,022 a year
- Full-time
9d
Technical Records Auditor
Willis Lease Finance Corporation —Bridgend
- Analysis skills
- Communication skills
Social Worker
Bridgend County Borough Council —Bridgend
- £42,280 - £51,142 a year
- Full-time
- Hybrid work
- Relocation assistance
4d
Technical Records Consultant
Willis Lease Finance Corporation —Bridgend
- Analysis skills
- No travel
- Communication skills
Sales Director
Willis Lease Finance Corporation —Bridgend
- Travel
Bar Staff In It Together Festival 2026
Hospitality Recruitment Heads —Port Talbot
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
New Balance —Bridgend
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule

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People, Planning & Performance Manager (SWTRA)

Neath Port Talbot County Borough Council -
Neath Port Talbot

Apply Now

Job details

Full-time
From £56,822 a year
11 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Climate change

Full job description

Job details

Job reference

REQ05682

Date posted

01/07/2026

Application closing date

28/07/2026

Location

The Quays

Salary

Total Reward Package starting from £56,822* *(Subject to being a member of the local pension scheme.

Package

Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities

Contractual hours

Basis

Full time

Job category/type

South Wales Trunk Road Agent (SWTRA)

People, Planning & Performance Manager (SWTRA)

Job description

At SWTRA, we help create a road network that connects people and places in a safer, greener and more reliable way. We work on projects across South Wales that address some of the country’s most critical challenges. From complex infrastructure, increasing transport needs, and climate change – we combine innovation, expertise, and technology to make South Wales a better place to live, work and visit. You can contribute to work that will have a lasting positive impact on your local community with an organisation where diversity, equity and inclusion are shared values. We’re committed to fostering a work environment that’s supportive, respectful and inclusive, with great opportunities for growth. Why not give it a try? We would be very happy to consider your application to join our skilled, enthusiastic and friendly team.

We are committed to building a diverse and inclusive workforce. We particularly welcome applications from woman as they are currently under-represented in our management roles. All appointments will be made on merit.

Responsibilities

To provide direction in the implementation of business planning and governance arrangements across the Agency, including Service Recovery Plans and Corporate / Welsh Government Performance Management information

To lead on complaints received by the Agent and ensure liaison with Accountable Managers across the Agent, providing advice and support. Also liaising with the Corporate Complaints Officer and the Complaints Ombudsman, as required.

To provide a coordination role in respect of all Freedom of Information requests/Subject Access requests received in the Directorate, providing advice and support and liaising with relevant services in relation to the responses.

To provide management to the Administration Teams across the Agent with specific oversight of the external enquiry process, ensuring a positive customer experience for all who make contact with the Agent.

To assist the IT Manager on optimising the use of information technology, such as the development of Welsh Government and directorate information systems and iProcurement.

To assist with busness emergency planning arrangements within the Agency, ensuring departmental Business Continuity Plans are completed and appropriate. .

To lead on the completion of the Strategic and Annual Business Plans for the Agent, liaising with Strategic and Accountable Managers to ensure relevance, completion and communication.

To lead on Agent internal and external marketing and communication issues, including the provision of monthly newsletters, performance reports and annual reviews.

To provide leadership and management to the Agent Recruitment and Retention team including the management of the Early Careers programme.

To oversee the management of the training plans, programmes and development reviews for all Interns, Apprentices and Graduates.

To be responsible for the Agent’s mail room function, ensuring all mail is dealt with confidentially and in line with GDPR requirements.

To provide a source of expert advice to the Agent Management Team on the Authority’s and Directorate’s business risk management processes.

To strategically lead on the planning and implementing of the Agent’s performance management framework, to support and facilitate a culture of continuous improvement.

To plan, co-ordinate and direct a broad range of operational business support services functions, to assist the Agent in achieving its key objectives.

Apply Now

Refine Your Search

customer relations manager jobs in swansea, swa

People, Planning & Performance Manager (SWTRA)

Operations Manager - Swansea

HR Business Partner, PXT

Operational Support Officer

HR Manager

HR Advisor

Festival Bar Staff

Operations Manager

Store Manager

Senior Customer Consultant - Llandeilo

Argos Store Manager

Deputy Manager

Senior Customer Consultant - Llandeilo

Homefinder Officer

Technical Records Auditor

Social Worker

Technical Records Consultant

Sales Director

Bar Staff In It Together Festival 2026

Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend

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People, Planning & Performance Manager (SWTRA)

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