Customer service/data Work, Jobs in Swansea, Swa (with Salaries)

Customer Service Administrator
CanDo Laundry Services —Port Talbot
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
1d
Digital Trading & Content Administrator
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Customer service
- Merchandising
- Communication skills
- Free parking
- Employee discount
Quick apply
Receptionist
Capita —Swansea
- £26,227.50 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee discount
6d
Travel Consultant - Swansea
Hays Travel —Swansea
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Receptionist / Animal Rehoming Assistant
RSPCA Llys Nini Branch - Carmarthen to Cardiff —Swansea
- £12.79 an hour
- Part-time
- Sales
- Customer service
- Front desk
- Employee discount
Quick apply
3d
Administrator (Band 3) 32hrs/4 days per week
Kingsway Surgery —Swansea
- £13.45 - £14.14 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Employee discount
- Referral programme
Quick apply
8d
Performance Analyst
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Office Administrator
Red Dot Cymru ltd —Swansea
- £26,000 - £31,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Commercial Credit Controller
University of Wales Trinity Saint David —Swansea
- £48,822 - £58,225 a year
- Full-time
- University
- Annual leave
8d
Operations Administrator
Bay Cleaning Solutions —Swansea
- From £25,000 a year
- Full-time
- Microsoft Excel
- Schematics
- Customer service
- Free parking
- Sick pay
Quick apply
9d
Counter Fraud Technical Lead
Claims Recruitment Services —Swansea
- Management
8d
Customer Service- NIGHTS
Owens Group —Dafen
- £27,500 a year
- Full-time
- Microsoft Excel
- English
- Data entry
Quick apply
1d
Customer Service Advisor (Part-time)
TOAST —Swansea
- £13.84 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
9d
Product Owner
Scrumconnect Consulting —Swansea
- £65,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- APIs
- Annual leave
Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Education Transport Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £37,280 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
8d
Admin/Stock Supervisor
Bestway Group —Swansea
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
Quick apply
Finance Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
13d
Events Co-ordinator
Tour International —Swansea
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Data entry
Quick apply

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Customer Service Administrator

CanDo Laundry Services -
Port Talbot

Quick apply

Job details

Permanent | Full-time
£28,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
Facilities management
GCSE
Upselling
Logistics
Complaint handling
Microsoft Office
Data entry
B2B
IT
Account management
Communication skills

Full job description

CanDo Laundry Services is looking for a Customer Service Administrator to join our office-based team in Port Talbot.

This is a full-time, permanent role working Monday to Friday, 8:30am–5:00pm, with a salary of £28,000.00 per annum depending on experience.

You will be one of the first points of contact for our customers, handling telephone and email enquiries, resolving queries, processing orders, maintaining accurate records, and working closely with our operations, transport, and account management teams.

We are looking for someone with previous customer service, call-handling, office administration, or client-facing experience. You will need to be organised, confident on the phone, accurate with data entry, and able to stay calm and professional in a busy office environment.

This is an office-based role in Port Talbot. Remote work is not available.

CanDo Laundry Services is an equal opportunities employer.

Job Description

Job Title: Customer Service Administrator

Department: Sales & Service

Reports to: Head of Commercial

Location: Baglan, relocating to Unit 4, Kenfig Industrial Estate in Summer to Fall 2026

This is an office-based role. Remote work is not available.

Employment Type: Full-time, Permanent

Hours: Monday to Friday, 8:30am–5:00pm

Rate of Pay: £28,000.00 per annum

Role Purpose

The Customer Service Administrator is responsible for providing professional, accurate, and efficient support to customers across Wales and England.

As one of the first points of contact for our clients, this role plays an important part in maintaining strong customer relationships, responding to enquiries, resolving issues, processing orders, and keeping accurate records.

The role requires a confident communicator who can work well in a busy office environment, handle a high volume of customer contact, and support the wider commercial, operations, transport, and account management teams.

Key Responsibilities

Customer Service and Communication

Respond promptly and professionally to customer enquiries by telephone and email.
Handle a high volume of inbound customer communications.
Provide clear, friendly, and accurate information to customers.
Resolve customer queries efficiently wherever possible.
Escalate complex issues, complaints, or service concerns to the appropriate person.
Maintain a calm, patient, and professional approach during busy or challenging periods.

Administration and Record Keeping

Accurately record customer interactions and updates.
Maintain up-to-date records within the Company’s CRM and other systems.
Process customer orders accurately and efficiently.
Support general office administration as required.
Ensure customer information is handled appropriately and in line with Company procedures.

Customer Support and Problem Solving

Troubleshoot customer issues and follow them through to resolution.
Liaise with internal teams to obtain updates and provide accurate responses to customers.
Identify recurring customer issues and raise them with the relevant manager.
Analyse customer feedback and suggest improvements to service delivery.

Commercial Support

Identify appropriate upselling and cross-selling opportunities during customer interactions.
Support customer retention through professional service and timely communication.
Work collaboratively with operations, transport, and account management teams to support customer requirements.

Teamwork and Internal Communication

Build positive working relationships with colleagues across departments.
Communicate clearly with internal teams to help resolve customer queries.
Support the wider office team during busy periods.
Follow instructions from managers and supervisors.

Person Specification

Essential

Previous experience in a customer service, call-handling, office administration, or client-facing role.
Excellent verbal and written communication skills.
Confident telephone manner.
Strong attention to detail.
Accurate data entry skills.
Confident using IT systems, CRM systems, Microsoft Office, and email.
Able to manage multiple tasks and priorities.
Calm, professional, and patient when dealing with customers.
Organised, proactive, and reliable.
Able to work full-time in an office-based role in Port Talbot.

Desirable

Experience in commercial laundry, logistics, facilities management, B2B services, or a similar service-based environment.
Knowledge of upselling, cross-selling, or customer retention.
Experience working with multi-site or multi-region operations.
Experience handling complaints or service issues.
Experience processing orders or supporting account management teams.

Skills and Behaviours

Professional and friendly communication style.
Strong customer focus.
Good problem-solving skills.
High level of accuracy.
Organised and able to work at pace.
Resilient under pressure.
Positive and proactive attitude.
Team player.
Reliable and punctual.
Able to handle confidential and customer information appropriately.

Key Working Relationships

Customers and client contacts
Customer Services Supervisor
Head of Commercial
Account management team
Operations teams
Transport team
Finance and administration teams where required

Performance Measures

Performance in this role will be assessed against:

Quality and professionalism of customer communication.
Accuracy of records, orders, and data entry.
Response times to customer enquiries.
Ability to resolve queries and escalate appropriately.
Customer feedback and service standards.
Teamwork and internal communication.
Attendance, punctuality, and reliability.
Compliance with Company procedures.

General Duties

Carry out reasonable duties as requested by management.
Support the smooth running of the customer service and office function.
Attend training, meetings, and briefings as required.
Maintain good standards of conduct and communication.
Follow Company policies and procedures at all times.
Support improvements to customer service and internal processes.

Company Expectations

All employees are expected to:

Work safely and follow all Company procedures.
Treat colleagues, customers, managers, and visitors with respect.
Attend work reliably and on time.
Communicate professionally and appropriately.
Take responsibility for the quality of their work.
Maintain confidentiality and handle information correctly.
Support the Company’s commitment to quality, teamwork, accountability, and continuous improvement.

Pay: £28,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Is your desired salary £28,000.00 per annum?
Our office will be relocating to our new facility at Unit 4, Kenfig Industrial Estate, Port Talbot SA13 2PE. Will you be willing to work at our current office at Baglan Energy Park, Central Ave, Port Talbot SA12 7AX and move to working in the new facility when we move?

Education:

GCSE or equivalent (required)

Experience:

phone based Customer Service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service/data jobs in swansea, swa

Customer Service Administrator

Digital Trading & Content Administrator

Receptionist

Travel Consultant - Swansea

Receptionist / Animal Rehoming Assistant

Administrator (Band 3) 32hrs/4 days per week

Performance Analyst

Office Administrator

Commercial Credit Controller

Operations Administrator

Counter Fraud Technical Lead

Customer Service- NIGHTS

Customer Service Advisor (Part-time)

Transport Co-ordinator

Product Owner

Onboarding Specialist

Education Transport Officer

Admin/Stock Supervisor

Finance Officer

Events Co-ordinator

I want to receive the latest job alerts for customer service/data in swansea, swa

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