Customer support coordinator Work, Jobs in Swansea, Swa (with Salaries)

Customer Services Coordinator
Siderise Insulation —Maesteg
- Up to £27,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills

Related jobs to explore

Based on your search for customer support coordinator

Education Transport Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff…
£37,280 - £40,777 a year
6d
People Logistics Coordinator
M&D Care —Carmarthen
Full UK driving licence and willingness to travel across South Wales. Previous experience in rota planning, workforce coordination, or scheduling within health…
£32,000 a year
Quick apply
4d

I want to receive the latest job alerts for customer support coordinator in swansea, swa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near swansea, swa

Customer Service Coordinator jobs in Maidenhead

Customer Service Coordinator jobs in Warwick

Customer Service Coordinator jobs in Manchester

Civil Service Jobs Plymouth jobs in Plymouth

Customer Service Coordinator jobs in Warrington

Customer Service Advisor jobs in Leicester

Airline Customer Service Agent jobs in London

Prison Service jobs in Southampton

Companion Care jobs in London

Customer Care Coordinator jobs in Northampton

Hybrid Remote Customer Service jobs in Bristol

Customer Care Coordinator jobs in Exeter

Customer Service Manager jobs in Hampshire

Customer Services Coordinator

Siderise Insulation -
Maesteg

Quick apply

Job details

Full-time
Up to £27,000 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

CRM software
Customer service
Computer literacy
English
Microsoft Office
Time management

Full job description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

Purpose of this position

Provide first class customer service and take ownership of customers within your sector.
Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA’s.
Engage and develop relationships within the sector promoting full Siderise portfolio of products.
Meet exceptional standards within the team to optimise sales opportunities and convert to orders.

Key responsibilities

Preparation and processing of customer quotations and orders;
Processing orders with a ‘right first time’ mentality.
Be the customer’s internal advocate; effectively communicate with customers using common language and managing expectations.
Answering queries from customers.
Liaising internally with other departments to see queries through, ‘start to finish’ for customers.
Ownership of identified customers, including any incoming complaints.
Checking of technical information and pricing according to data sheets and costing models.
Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
Utilise ‘Customer First’ Values to enhance customer service experience at every opportunity.
Deal with queries whilst working in a fast-paced environment and working towards departmental KPI’s.
Report customer or system issues to the Customer Services Manager in a timely manner.
Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
Point of escalation as customer liaison on behalf of the department/customer.
Contribute to the continuous business improvement process and to the meeting of business objectives.
To always be an ambassador for the company, internally and externally.
Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures.

The above outlined responsibilities are not exhaustive, and you may be required to carry out other tasks that are appropriate to your role in addition.

Capabilities

Qualifications

Hold a grade 5/C or above in Maths and English G.C.S.E (or equivalent)

Job Function Technical Knowledge and Skills

Familiar with CRM systems (Essential).
Manufacturing order process (Desirable).
Familiarity with the industry (Desirable).
Product knowledge (Training provided).
Customer-focused.
Process driven.
High commercial awareness.
Excellent time management skills
Ability to assess a situation quickly and respond in the appropriate manner.
Communicate effectively at all levels – internally and externally with an excellent telephone manner and interpersonal skills.
Ambitious in seeking training and/or further development.
High levels of attention to detail and organisation
Computer literate (Microsoft Office packages)
Experience working on MS Teams
Ability to work to deadlines and remain calm under pressure.
Demonstrates ability and willingness to learn new skills.

Personal Attributes

Highly self-motivated and collaborative, using initiative and a “can do” attitude.
Professional presentation style to customers and colleagues.
Confident communication style, and able to engage at all levels internally and externally.
Proactive approach to change and be innovative in sharing new ideas.
Pro-active and results-orientated, focused on meeting schedules, deadlines and performance goals.
Ability to learn quickly and a desire for continuous self-improvement.

Job Type: Full-time

Pay: Up to £27,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in swansea, swa

Customer Services Coordinator

Customer Care & Planning Coordinator – Maternity Cover FTC

Related jobs to explore

I want to receive the latest job alerts for customer support coordinator in swansea, swa

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected