Head of customer experience Work, Jobs in Swansea, Swa (with Salaries)

Customer Service Representative
Numeris Footwear —Swansea
- From £24,784.50 a year
- Full-time
- No experience needed
- In-person
- Communication skills
- Employee discount
Quick apply
13d
Head of Brand Strategy
The Mix by Su Creative Studio Ltd —Aberdare
- £4,500 - £5,800 a month
- Full-time
- In-person
- Leadership
- Marketing
- Free parking
- Sick pay
Quick apply
3d
Head of New Product Development (NPD)
AU Vodka —Swansea
- Project management
- Leadership
- Communication skills
Festival Bar Staff
Hospitality Recruitment Heads —Swansea
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Starbucks Barista
Village Hotels - Swansea - Starbucks —Swansea
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Buyer
NHS Wales Shared Services Partnership —Swansea
- £26,813 - £27,890 a year
- Full-time
- English
- Time management
- Office experience
9d
Commercial Finance Analyst - Remote
Morgan Advanced Materials —Swansea
- Full-time
- Remote
- Management
P&G Team Leader
Village Hotels - Swansea - Pub & Grill —Swansea
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Mortgage Administrator
Swansea Building Society —Swansea
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Basic maths
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
Development Programme - Junior Business Analyst
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Free parking
- Annual leave
13d
Van Driver Multi Drop
AAH Pharmaceuticals —Swansea
- £13.27 - £14.23 an hour
- Driving
- Employee assistance programme
- Sick pay
6d
Finance Generalist
Morgan Advanced Materials —Swansea
- ERP systems
- Bachelor's degree
- Accounting
Senior Programme and Strategic Operations Manager
SANS Institute —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Quick apply
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Human Resources Business Partner Support - 6 month secondment/FTC
Network Rail —Baglan
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Analysis skills
Key Accounts Manager
LBS Builders Merchants —Ammanford
- Full-time
- Remote
- Sales
- Business development
- Construction experience
- Employee discount
Quick apply
Software Engineer
Driver and Vehicle Licensing Agency —Swansea
- £39,163 a year
- Part-time
- Hybrid work
- Azure
- System design
- Java
- Free parking
- Annual leave
6d
Counter Fraud Technical Lead
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Management
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
13d

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Customer Service Representative

Numeris Footwear
Swansea

Quick apply

Job details

Full-time
From £24,784.50 a year
13 days ago

Benefits

Casual dress
Employee discount
On-site parking

Qualifications

No experience needed
Communication skills

Full job description

We’re looking for a Customer Service Representative to join our existing Customer Service Team. This role is ideal for someone who enjoys working behind the scenes to ensure orders, returns and internal processes run smoothly and efficiently, while also confidently managing customer emails.

This is a varied role where you’ll be managing returns, processing spreadsheet order uploads, analysing data relating to unfulfilled orders, and handling customer enquiries via email. A key part of the role is accurately responding to customer emails, using the correct data to ensure clear, precise and reliable communication.

Full training will be provided.

Key Responsibilities

Managing and responding to customer enquiries via email, ensuring accurate and clear communication.
Handling enquiries relating to orders, returns, refunds and exchanges, taking ownership from initial contact through to resolution.
Identifying issues within unfulfilled orders, investigating and working with relevant teams to resolve them correctly.
Managing and processing customer returns and exchanges through our returns portal.
Uploading and processing orders via spreadsheets, maintaining a high level of accuracy.
Monitoring order and customer data to identify recurring issues or operational inefficiencies.
Proactively flagging problems and ensuring they are followed through until fully resolved.
Liaising with warehouse and logistics teams to ensure accurate order fulfilment and timely outcomes.
Supporting the Head of Customer Service with reporting, data analysis and inbox management.

What We’re Looking For

No previous experience required — full training will be provided
Experience with spreadsheets (e.g. Excel/Google Sheets) and email-based communication is preferred but not essential
Strong problem-solving skills with the ability to identify and resolve issues independently
Confident taking ownership of tasks and seeing them through to completion
Excellent attention to detail and a high level of accuracy
Highly organised, with the ability to manage multiple priorities effectively
Clear, concise, and professional written communication skills

Why Join Numeris?

Be part of a supportive, growing brand.

Career growth and learning opportunities.

Work alongside customer service, marketing, sales and logistics teams.

Casual dress code, employee discount, team building days and free onsite parking at our office.

Other Information

Salary: Starting from£24,784.50 depending on experience.
Holidays: 20 days plus Bank Holidays
Location: On-site, Monday–Friday, 9:00am–5:00pm

Job Type: Full-time

Pay: From £24,784.50 per year

Benefits:

Casual dress
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in swansea, swa

Customer Service Representative

Head of Brand Strategy

Head of New Product Development (NPD)

Festival Bar Staff

Starbucks Barista

Buyer

Commercial Finance Analyst - Remote

P&G Team Leader

Mortgage Administrator

Development Programme - Junior Business Analyst

Van Driver Multi Drop

Finance Generalist

Senior Programme and Strategic Operations Manager

Recoveries Specialist

Business Development Executive

Human Resources Business Partner Support - 6 month secondment/FTC

Key Accounts Manager

Software Engineer

Counter Fraud Technical Lead

Facilities Manager

I want to receive the latest job alerts for head of customer experience in swansea, swa

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