Senior support specialist Work, Jobs in Swansea, Swa (with Salaries)

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Swansea
- Full-time
- Azure
- Military
- Salesforce
Senior Talent & Learning Consultant
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
3d
Senior Procurement Specialist
South Wales Police —Bridgend
- £43,668 - £47,046 a year
- Full-time
- Contracts
- Annual leave
1d
Senior Support Worker - Ty Maes Rhos
Accomplish —Swansea
- £14.45 - £15.05 an hour
- Full-time
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Senior Practitioner
Bridgend County Borough Council —Bridgend
- £47,181 - £49,282 a year
- Full-time
- Hybrid work
- Employee assistance programme
10d
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Supported Living Area Manager
Walsingham Support —Swansea
- £42,000 a year
- Weekend availability
- Management
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
SWAN Support Worker
Port Talbot & Afan Womens Aid —Port Talbot
- From £23,826 a year
- Full-time
- In-person
- Flexible schedule
- Sick pay
Quick apply
9d
Senior Specialist Speech & Language Therapist
Brainkind —Pontyates
- £49,387 a year
- Part-time
- Care plans
- Free parking
- Employee assistance programme
Arboricultural Chargehand
Neath Port Talbot County Borough Council —Neath Port Talbot
- £31,022 - £33,699 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
3d
Ecologist
M Group —Swansea
- £50,000 a year
- Project management
- Driving
- Contracts
- Annual leave
- Employee assistance programme
Trainee Leakage Technician - Wales Job Centre Candidates Only
Tetra Tech —Carmarthen
- Overtime
- Hybrid work
- Analysis skills
- Driving
- Communication skills
9d
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
Senior Matron Educator - Clinical, Governance & Operational Management
Swansea Bay University Health Board —Port Talbot
- £58,379 - £65,723 a year
- Full-time
- Patient monitoring
- English
- Communication skills
5d
Headteacher @ Myrddin
Carmarthenshire County Council —Carmarthen
- £69,088 - £79,288 a year
- Full-time
- Bilingual
- English
- Communication skills
- Annual leave
- Employee discount
4d
Senior Taxation Advisor - Customs
Tata Steel —Port Talbot
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Leadership
- Free parking
- Employee assistance programme
Senior Data Engineer
IQUW Group —Swansea
- Full-time
- Azure
- SQL
- Employee assistance programme
Senior Child Practitioner (Days & Nights)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £37,280 - £40,777 a year
- Weekend availability
- Childcare
- Employee assistance programme
8d
Residential Support Worker
Port Talbot & Afan Womens Aid —Port Talbot
- From £23,826 a year
- Full-time
- In-person
- Flexible schedule
- Sick pay
Quick apply
9d
Marketing Manager
Ouma Ltd —Swansea
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Employee discount
- Referral programme
Quick apply

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Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

AWS EMEA SARL (UK Branch) -
Swansea

Apply Now

Job details

Full-time

Qualifications

Azure
Operating systems
Cloud architecture
Avaya
Military
Software deployment
Salesforce
DevOps
AWS
IVR
Bachelor's degree
Terraform
REST
Mentoring
Natural language processing
Scripting
APIs
S3
Web services
AI
Python

Full job description

DESCRIPTION

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
As an experienced technology professional, you will be responsible for:

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

Bachelor's degree, or experience in a professional field or military
Experience as technical specialist in design and architecture
Experience in cloud based solution (AWS or equivalent), system, network and operating system
5+ years of experience in cloud architecture and implementation
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

PREFERRED QUALIFICATIONS

AWS Professional level certification
Knowledge of security and compliance standards including HIPAA and GDPR
Experience communicating technical concepts to diverse audiences in pre-sales environments
AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Experience with automation and scripting (e.g., Terraform, Python)
Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior support specialist jobs in swansea, swa

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Senior Talent & Learning Consultant

Senior Procurement Specialist

Senior Support Worker - Ty Maes Rhos

Senior Practitioner

Operational Support Officer

Supported Living Area Manager

SWAN Support Worker

Senior Specialist Speech & Language Therapist

Arboricultural Chargehand

Ecologist

Trainee Leakage Technician - Wales Job Centre Candidates Only

Facilities Manager

Senior Matron Educator - Clinical, Governance & Operational Management

Headteacher @ Myrddin

Senior Taxation Advisor - Customs

Senior Data Engineer

Senior Child Practitioner (Days & Nights)

Residential Support Worker

Marketing Manager

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