Service delivery manager Work, Jobs in Swansea, Wls (with Salaries)

Business Analyst
CGI —Swansea
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Shift Manager
Greggs —Swansea
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Finance Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
11d
Practice Manager
Abertawe Medical Partnership —Swansea
- Up to £48,841 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
Quick apply
6d
Programme Manager
Scrumconnect Consulting —Swansea
- £70,000 a year
- PMP
- Agile
- Leadership
14d
Communities and Development Manager – Wales
Platfform —Swansea
- £36,414 a year
- Full-time
Sales Executive
FRF Group Ltd —Swansea
- £23,000 a year
- Full-time
- Sales
- Customer service
- IT
- Employee discount
Quick apply
6h
Delivery Driver (Zero Hours)
CanDo Laundry Services —Port Talbot
- £13.25 an hour
- Day shift
- Hospitality
- Customer service
- Driving
- Free parking
Quick apply
5d
Production Operator
CanDo Laundry Services —Port Talbot
- £12.75 an hour
- Warehouse experience
- In-person
- Hotel experience
- Health & wellbeing programme
Quick apply
5d
Assistant General Manager
David Lloyd Clubs —Neath
- Customer service
- Employee discount
3d
Clinical Assistant
Swansea Bay University Health Board —Swansea
- £26,300 a year
- Full-time
- English
- Communication skills
4d
Supported Living Manager
Walsingham Support —Swansea
- £31,902 a year
- Full-time
- Supervising experience
- Organisational skills
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
14d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £56,208 - £64,807 a year
- Full-time
- Employee assistance programme
13d
Community Executive - Events Specialist
TramshedTech —Swansea
- £24,479 - £25,000 a year
- Full-time
- CRM software
- Hospitality
- Management
Quick apply
13d
Medical Receptionist
Amman Tawe Partnership —Gwaun-Cae-Gurwen ED
- From £12.71 an hour
- Part-time
- Administrative experience
- Typing
- Office experience
- Free parking
- Sick pay
Quick apply
1h
Business Analyst
Scrumconnect Consulting —Swansea
- £60,000 a year
- Azure
- Data analysis skills
- Bachelor's degree
14d
People Logistics Coordinator
M&D Care —Carmarthen
- £32,000 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
- Referral programme
Quick apply
3d
Senior Agile Delivery Manager
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Project Manager
Scrumconnect Consulting —Swansea
- £60,000 a year
- Azure
- PMP
- Project management
14d

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Business Analyst

CGI -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Jira
Data analysis skills
Confluence
Software development
Agile
SDLC

Full job description

At CGI, you will play a key role in shaping and delivering digital services that impact millions of users. As a Senior Business Analyst supporting a key programme, you will work at the heart of a large-scale UK Government transformation, helping translate user needs and policy intent into clear, actionable requirements that drive successful delivery. You will be trusted to take ownership of outcomes, encouraged to apply creative thinking to complex problems, and supported by experienced delivery teams who value collaboration, quality and continuous improvement. This is an opportunity to make a meaningful difference while growing your career within a supportive, people-centred organisation.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position, with an expectation of working two days per week on site at our client offices in Swansea.

Your future duties and responsibilities

In this role, you will support Agile delivery squads across a key client programme, working closely with Service Designers, Technical Project Managers, developers and front-line client staff to understand, define and document requirements. You will translate complex business and user needs into well-structured user stories, acceptance criteria and backlog artefacts that enable teams to deliver high-quality digital services.
You will operate with a high degree of autonomy, confidently engaging a wide range of technical and non-technical stakeholders to ensure shared understanding, traceability and alignment throughout the delivery lifecycle. You will contribute to continuous improvement across analysis practices, helping teams maintain clarity, momentum and focus on user outcomes within a fast-paced Agile environment.
Key responsibilities include:

Lead & define business and user requirements within Agile delivery squads
Develop & refine product backlogs, user stories and acceptance criteria
Facilitate workshops and discussions to align user needs, business priorities and delivery outcomes
Ensure requirements are visible, traceable and embedded into design and backlog refinement
Collaborate closely with Service Designers, Product and Delivery leads
Support delivery teams through sprint planning, refinement and reviews
Use tooling such as Jira and Confluence to manage and maintain delivery artefacts

Required qualifications to be successful in this role

You will be an experienced Business Analyst with a strong background digital delivery, comfortable working in Agile environments and engaging confidently with diverse stakeholder groups. You will bring a structured yet pragmatic approach to analysis, with the ability to work independently while remaining closely aligned with delivery teams.
You should have:

Proven experience delivering digital services in an enterprise Agile environment
Strong understanding of the full software development lifecycle (SDLC)
Hands-on experience defining and managing requirements within Agile squads
Experience working closely with Product Owners or acting in a proxy Product Owner capacity
Strong stakeholder engagement, facilitation and influencing skills
Proficiency using Jira, Confluence and similar backlog management tools
Experience working within public sector or government digital services environments
Experience of data analysis would be a positive advantage

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service delivery manager jobs in swansea, wls

Business Analyst

Shift Manager

Finance Officer

Practice Manager

Programme Manager

Communities and Development Manager – Wales

Sales Executive

Delivery Driver (Zero Hours)

Production Operator

Assistant General Manager

Clinical Assistant

Supported Living Manager

Agile Delivery Manager

Operations Manager (SWTRA)

Community Executive - Events Specialist

Medical Receptionist

Business Analyst

People Logistics Coordinator

Senior Agile Delivery Manager

Project Manager

I want to receive the latest job alerts for service delivery manager in swansea, wls

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