support specialist Work, Jobs in swansea, wls (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Assistant Underwriter
IQUW Group —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Support
the lcv group —Swansea
- £26,000 a year
- Temporary
- Customer service
- Salesforce
- English
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service & Delivery Manager
the lcv group —Swansea
- £30,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13d
Project Manager
M Group —Swansea
- Microsoft Office
- Project management
- Presentation skills
- Paid training
- Employee assistance programme
Team Leader Western Bay
Shelter Cymru —Swansea
- £33,379 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Support Worker £14.42 an hour
M&D Care —Ammanford
- £13.61 - £14.42 an hour
- Weekend availability
- No experience needed
- Referral programme
Quick apply
Chief Executive Officer
Stori —Carmarthen
- £95,000 a year
- Full-time
- Flexible schedule
- Sick pay
13d
Customer Assistant
Lidl —Swansea
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
3d
Independent Sexual Violence Advovcate (ISVA)
New Pathways —Swansea
- £28,923 - £33,000 a year
- Part-time
- In-person
- Care plans
Quick apply
12d
Support Worker
M&D Care —Swansea
- Up to £13.45 an hour
- Weekend availability
- No experience needed
- Referral programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Female Mental Health Support Worker - Birchgrove
Accomplish —Birchgrove
- £14.05 - £14.75 an hour
- Military
- Referral programme
Quick apply
Senior Scheduling Coordinator
M Group —Swansea
- Analysis skills
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
12h
Assistant Underwriter
ERS Administration Services —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Support Worker - Glan Y Felin (SA8) - Drivers Only
Accomplish —Swansea
- £13.45 - £14.05 an hour
- Full-time
- Military
- Cooking
- Referral programme
Quick apply
Service Driver
GAP Group —Neath
- Full-time
- Customer service
- Driving
Clerk to Community Council
St Brides Major Community Council —Bridgend
- £18.35 - £20.29 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
1d
Social Care Worker - Male Only
Choice Care Group —Neath
- £13.45 an hour
- Weekend availability
- Care plans
- Employee assistance programme
- Life insurance

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Customer service
Computer literacy
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

support specialist jobs in swansea, wls

Recoveries Specialist

Customer Service Representative

Assistant Underwriter

Sales Support

Customer Service & Delivery Manager

Project Manager

Team Leader Western Bay

Support Worker £14.42 an hour

Chief Executive Officer

Customer Assistant

Independent Sexual Violence Advovcate (ISVA)

Support Worker

Operational Support Officer

Female Mental Health Support Worker - Birchgrove

Senior Scheduling Coordinator

Assistant Underwriter

Support Worker - Glan Y Felin (SA8) - Drivers Only

Service Driver

Clerk to Community Council

Social Care Worker - Male Only

I want to receive the latest job alerts for support specialist in swansea, wls

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