Delivery specialist Work, Jobs in Swansea (with Salaries)

Customer Service & Delivery Manager
the lcv group —Swansea
- £30,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Assistant
Lidl —Swansea
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
9d
Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply
Operational Delivery Professional - Swansea
Department for Work and Pensions —Swansea
- £27,866 a year
- Overtime
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Independent Sexual Violence Advovcate (ISVA)
New Pathways —Swansea
- £28,923 - £33,000 a year
- Part-time
- In-person
- Care plans
Quick apply
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Senior Scheduling Coordinator
M Group —Swansea
- Analysis skills
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
6d
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
6d
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
20h
Relief Security Officer - Days 0700 to 1900 and Nights 1900 to 0700
Corps Security - CORPS —Swansea
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
17h
Courier Service Specialist
Evri —Bridgend
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Service Driver
GAP Group —Neath
- Full-time
- Customer service
- Driving
Operational Support Officer (Band 6/AO)
Health and Safety Executive —Carmarthenshire
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
4d
Workforce Inclusion (Disability & Neurodiversity) Partner
South Wales Police —Bridgend
- £47,046 - £50,949 a year
- Full-time
- Annual leave
1d
Human Resources Business Partner (Wellbeing)
South Wales Police —Bridgend
- £47,046 - £50,949 a year
- Full-time
- Microsoft Office
- Presentation skills
- Travel
- Employee discount
12d
Tesco Colleague Nights - Carmarthen Extra
Tesco UK —Carmarthen
- £13.28 - £14.55 an hour
- Part-time
- School
11d
Sales - Sales Advisor - UK
New Look —Carmarthen
- Part-time
- Microsoft Word
3d
Tesco Colleague - Ammanford Superstore
Tesco UK —Ammanford
- £13.28 - £14.55 an hour
- Part-time
12d
Claims Technician
IQUW Group —Swansea
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Communication skills
11d

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Customer Service & Delivery Manager

the lcv group
Swansea

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Operations management
Customer service
Performance management
Organisational skills
Leadership
Time management

Full job description

Customer Service & Delivery Manager

Swansea Office, Riverside House, Normandy Rd, Plasmarl, Swansea SA1 2JA

About GVG

Global Vehicle Group (GVG) is the UK’s largest and most diverse B2B leasing broker. Through our specialist brands – Global Vans, Fleet Alliance, XLCR and LCV Group – we manage over 70,000 vehicles with assets under management exceeding £2.5 billion.

About the lcv group

The lcv group is one of the UK’s leading providers of vehicles. For more than 20 years we have supplied businesses with the best vans at the best prices, and our diverse range has expanded to include cars, fleet services, and flexible hire options.

The Role

As part of our continued growth, we are looking for a confident, organised, and detail-focused Customer Service & Delivery Manager to oversee the day-to-day operations of our Customer Service and Service Delivery functions.

This role is responsible for ensuring the teams consistently achieve targets, deliver excellent customer experience, and maintain high operational standards across all customer touchpoints. The successful candidate will take ownership of operational performance, reporting accuracy, process management, customer escalations, and the smooth coordination of customer documentation and deliveries.

This is a hands-on management role requiring strong organisational skills, accountability, and the ability to lead by example in a fast-paced environment.

What will I be doing

· Manage and support the Customer Service and Service Delivery teams on a daily basis

· Drive team performance against targets, KPIs, and operational objectives

· Monitor productivity, quality, and customer outcomes across both functions

· Provide coaching, guidance, and ongoing support to team members

· Foster a positive, accountable, and customer-focused working culture

Customer Service Operations

· Oversee customer enquiries, requests, and complaint resolution

· Take ownership of customer escalations and ensure timely, professional outcomes

· Ensure all customer interactions are handled efficiently and to a high standard

Service Delivery Operations

· Ensure accurate and timely delivery of customer documentation

· Coordinate and oversee customer deliveries and operational fulfilment

· Maintain high levels of accuracy and attention to detail across all documentation and processes

· Work closely with internal departments to ensure smooth customer journeys

Reporting & Operational Management

· Produce and maintain accurate operational reports

· Track departmental KPIs and provide regular updates to the Head of Customer Experience

· Identify operational issues and implement solutions proactively

· Support process improvement initiatives to increase efficiency and service quality

What do I need to succeed

· Previous experience within a customer service, service delivery, or operational management role

· Automotive industry experience is highly desirable

· Previous people management or team leadership experience is desirable

· Strong organisational and time management skills

· Excellent communication and problem-solving abilities

· Confident managing escalations and difficult customer situations

· High attention to detail and accuracy

· Ability to work in a fast-paced environment and manage multiple priorities

· Strong understanding of operational processes and performance management

Personal Attributes

· Confident and proactive

· Highly organised and dependable

· Customer-focused with a solutions-driven mindset

· Professional and approachable

· Positive attitude with strong leadership presence

· Able to motivate and support teams to achieve results

What we offer

We're going through an exciting part of our journey with lots of opportunity available in a very customer orientated and commercially focussed team;

Great work environment with team, charity and social events
Opportunity for development
Enhanced holidays
Enhanced family leave
Salary sacrifice benefits and product discounts
Health cash plan including access to GP appointments, benefits and EAP

Job Details:

Job Type: Full-time
Location: In person
Working Hours: Monday to Friday, 9:00am – 5:30pm
Salary: £30,000 per annum depending on experience
Monthly bonus scheme based on achieving KPIs

Pay: £30,000.00 per year

Benefits:

Cycle to work scheme
Health & wellbeing programme
On-site parking

Experience:

Customer service or operational management : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

delivery specialist jobs in swansea

Customer Service & Delivery Manager

Customer Assistant

Service Delivery Specialist

Operational Delivery Professional - Swansea

Independent Sexual Violence Advovcate (ISVA)

Recoveries Specialist

Senior Scheduling Coordinator

HR Helpdesk Supervisor

Transport Co-ordinator

Relief Security Officer - Days 0700 to 1900 and Nights 1900 to 0700

Courier Service Specialist

Onboarding Specialist

Service Driver

Operational Support Officer (Band 6/AO)

Workforce Inclusion (Disability & Neurodiversity) Partner

Human Resources Business Partner (Wellbeing)

Tesco Colleague Nights - Carmarthen Extra

Sales - Sales Advisor - UK

Tesco Colleague - Ammanford Superstore

Claims Technician

I want to receive the latest job alerts for delivery specialist in swansea

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