Job Summary
We are seeking a highly organised and client-focused Logistics Operative to join our events and operations team. The successful candidate will play a key role in managing festival logistics, handling client bookings, coordinating event schedules, and ensuring smooth operational delivery. This role involves working extensively with Excel, internal booking/payment systems, and WordPress-based tools to manage data, communicate with clients, and keep financial records accurate and up to date.
This is a paid position suited for individuals with a background in logistics, event coordination, applicants with Advanced Excel, VBA, and experience with WordPress plugins such as Fluent Forms, Fluent Support, WPForms, and WooCommerce would be a advantage in the role.
Due to growth, we are looking forward for applicants who can start with immediate effect.
Duties
- Manage and track client bookings through internal tools and WordPress-based form systems Ideally (e.g., Fluent Forms, WPForms)
- Ideally, use Fluent Support or other WordPress CRM/ticketing tools to handle client enquiries and follow-ups
- Create and send invoices to clients, track payments using Excel, and ensure timely follow-up on outstanding balances
- Maintain accurate records across multiple systems and reconcile payments across Excel sheets and WordPress dashboards
- Ideally Utilise Advanced Excel and VBA macros for data processing, automation, and generating dynamic reports
- Monitor festival registration data via WordPress, and ensure real-time updates are reflected in reports and operational tools
- Coordinate logistics schedules and team requirements for each festival, ensuring smooth delivery of services
- Communicate professionally with clients regarding bookings, payments, logistics, and support queries
- Collaborate with internal teams and third-party vendors to align logistics with festival requirements
- Contribute to the improvement of operational workflows, using both Excel automation and WordPress tool integrations
Qualifications
- Proven experience in logistics, operations, or event coordination roles
- Ideally Strong proficiency in Microsoft Excel, including advanced formulas, pivot tables, dashboards, and VBA
- Ideally Experience using WordPress tools such as Fluent Forms, Fluent Support, WPForms, or WooCommerce
- Familiarity with invoicing, payment reconciliation, and client communication workflows
- Excellent organisational and multitasking abilities
- Strong written and verbal communication skills
- Attention to detail and ability to manage time-sensitive tasks
- Experience working with data entry, reporting, or CRM systems within a WordPress environment is a plus
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
