Lead instructor Work, Jobs in Swanwick, Dby (with Salaries)

Customer Care Co-Ordinator
Network Plus —Alfreton
- £28,000 - £28,600 a year
- Communication skills
Quick apply
7d
Professional Skills Instructor/Mentor in Mental Health Nursing
University of Derby —Derby
- £32,260 - £41,689 a year
- Part-time
- English
- Administrative experience
- Maths
- Annual leave
- Employee assistance programme
Construction Instructor
Progression 2Work Limited —Nottingham
- £23,400 a year
- Full-time
- Working with children
- Mentoring
- Construction
- Free parking
- Annual leave
Quick apply
2d
MHE Instructor
CEVALogistics —Castle Donington
- Full-time
- Organisational skills
- Contracts
- Communication skills
- Annual leave
Regional HSEQ Compliance Auditor
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Nights as needed
- Project management
Quick apply
Laboratory Processing Manager
Eurofins UK Environment Testing —Sheffield
- Full-time
- Management
- Laboratory experience
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Part time Alternative Provision Instructor
TeamSport —Sheffield
- £8.00 - £13.06 an hour
- Part-time
- Hybrid work
- IT
- Teaching
- Free parking
- Employee discount
2d
Mat Pilates Instructor
Everlast Gyms+ —West Bridgford
- Anatomy knowledge
- Communication skills
- Teaching
- Employee discount
Quick apply
8d
Breakfast and Afterschool Club Manager - Chellaston Fields Spencer Academy
Junior Adventures Group UK —Derby
- £12.71 - £13.60 an hour
- Part-time
- Leadership
- School
- Paid training
- Employee discount
Quick apply
Personal Training Apprenticeship Level 3
CENTRAL YMCA APPRENTICESHIPS —Ashbourne
- From £240 a week
- Weekend availability
- Anatomy knowledge
- English
- First Aid Certification
- Gym membership
Quick apply
14d
Warehouse Shift Manager - Gotham
XPO Logistics —Gotham
- £38,000 a year
- Rotating shift
- Management
- Supervising experience
- Continuous improvement
- Employee discount
Quick apply
Instructor
Savage Martial Arts - Sheffield —Sheffield
- From £15 an hour
- Part-time
- First Aid Certification
- Driving
- Travel
- Store discount
- Employee discount
Quick apply
13h
Casual Instructor
Leicestershire County Council —Loughborough
- £13.90 - £14.58 an hour
- Weekend availability
- Hybrid work
- Customer service
- Teaching
- Time management
- Flexible schedule
14d
Casual Bank staff
Storal —Newark-on-Trent
- £12.71 - £13.30 an hour
- Part-time
- Teaching
- Employee discount
- Sick pay
Quick apply

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Customer Care Co-Ordinator

Network Plus -
Alfreton

Quick apply

Job details

Permanent
£28,000 - £28,600 a year
7 days ago

Qualifications

Wastewater treatment
Communication skills

Full job description

Description

As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.

Key Responsibilities

You will lead any customer queries or complaints associated with delivery
You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner
You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature.
You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance.
You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query

Experience and Qualifications

Previous experience in a similar, customer focused role
Willingness to learn
Enthusiastic and self-motivated
Ability to lead and motivate others
Effective verbal and written communication skills with the ability to engage with Customers
Willingness to challenge processes and implement change where necessary
Ability to coach those working within your team and wider network
Ability to analyse data and understand how to make improvements which will have a positive impact on performance

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

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Refine Your Search

lead instructor jobs in swanwick, dby

Customer Care Co-Ordinator

Professional Skills Instructor/Mentor in Mental Health Nursing

Construction Instructor

MHE Instructor

Regional HSEQ Compliance Auditor

Laboratory Processing Manager

Part time Alternative Provision Instructor

Mat Pilates Instructor

Breakfast and Afterschool Club Manager - Chellaston Fields Spencer Academy

Personal Training Apprenticeship Level 3

Warehouse Shift Manager - Gotham

Instructor

Casual Instructor

Casual Bank staff

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