Service desk technician Work, Jobs in Swarkestone, Dby (with Salaries)

IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
8d
2nd Line IT Support Engineer
Evolve IT Support Ltd —Uttoxeter
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Annual leave
Quick apply
1d
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
2d
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
2d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
13h
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Commercial Tyre Technician - East Midlands
Michelin —Nottingham
- From £28,500 a year
- Full-time
- IT
- Employee assistance programme
- Flexible schedule
2d
T Desk Assistant
Otis —Leicester
- Full-time
6d
Customer Sales Advisor
Ecu Testing —Heanor
- Up to £30,000 a year
- Full-time
- Sales
Quick apply

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IT Service Desk Technician

Phenna Group
Leicester

Apply Now

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
CRM software
Customer service
ERP systems
NetSuite
ITIL
IT support
IT
Communication skills
Help desk

Full job description

Posting Date - 19 Dec, 2025

Job Advert – IT Service Desk Tier 1 Technician

Location: 4 Oak Spinney Park, Ratby Lane, Leicester, LE3 3AW

Business Unit: Infrastructure Division

Job Type: Full-time, Permanent

Salary: £30,000 - £35,000

About the Company

Phenna Group was founded in 2018 on the principles of building genuine connections and strong relationships across the testing, inspection, certification and compliance sectors. With a turnover of c.£0.5bn, we combine the scale of a global organisation with the agility and innovation of a modern, fast-moving business.

The Role

We are looking for an IT Service Desk Tier 1 Technician to act as the first point of contact for all IT-related issues and requests. You will provide initial technical support, resolve basic incidents, and escalate more complex issues to Tier 2, helping to ensure minimal disruption to user productivity across the business.

This is an excellent opportunity for someone with a solid foundation in IT support and strong customer service skills, looking to grow within a supportive infrastructure team.

Key Responsibilities

Logging, categorising and prioritising IT tickets via phone, email and ticketing systems
Resolving first-line issues such as password resets, access requests and common software queries
Performing initial troubleshooting across systems, hardware and network connectivity
Supporting central platforms such as NetSuite ERP/CRM, IBM, Jira and related systems
Allocating predefined user profiles and system access based on access matrices
Supporting simple workflow reversals where required
Accurately documenting incidents, actions and resolutions
Escalating unresolved or complex issues to Tier 2 with full context
Contributing to and maintaining IT knowledge base articles

What We’re Looking For

Must-Have:

Basic understanding of IT support principles
Experience using a ticketing system and remote support tools
Strong communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Foundational knowledge of ERP/CRM systems (e.g. NetSuite, IBM, Jira)
Strong problem-solving skills and patience

Nice to Have:

Previous Service Desk or Helpdesk experience
Experience supporting ERP or enterprise business systems
Exposure to structured ITIL-style environments

Apply Now

Refine Your Search

service desk technician jobs in swarkestone, dby

IT Service Desk Technician

2nd Line IT Support Technician

2nd Line IT Support Engineer

Information, Communication Technician (ICT) Apprenticeship

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

Customer Service Specialist - Desk Based

Customer Care Champion - Dispatcher

Commercial Tyre Technician - East Midlands

T Desk Assistant

Customer Sales Advisor

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