Resource officer Work, Jobs in Sway, Ham (with Salaries)

Customer Services Officer (Housing)
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Student Recruitment Operations Officer
Bournemouth University —Bournemouth
- £30,378 - £37,694 a year
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
3d
Prisoner Custody Officer
Serco Plc —Portsmouth
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Faculty Operations Administrator (Fixed Term)
Bournemouth University —Bournemouth
- £26,093 - £31,236 a year
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
District Recreation Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Business development
- Project management
5d
Senior Administrative Officer
Hampshire County Council —Fareham
- £33,178 - £36,369 a year
- Administrative experience
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
4d
SENDiass Officer
BCP Council —Bournemouth
- £32,061 - £36,363 a year
- Full-time
11d
Senior Administrative Assistant
Hampshire County Council —Gosport
- £25,186 - £26,244 a year
- Microsoft Outlook
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
5d
Senior Personal Advisor
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Weekend availability
- Hybrid work
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
9d
Supported Housing Officer
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Exams Officer
Cowes Enterprise College, An Ormiston Academy —Cowes
- £26,068 - £27,363 a year
- Part-time
- Organisational skills
- IT
- Communication skills
- Free parking
- Employee discount
4d
BUSINESS OPERATIONS SUPPORT OFFICER
Loadpoint Ltd —Wimborne
- £24,420.00 - £45,956.16 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
GFCC EMEA AML Investigations Governance & Reporting — Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- SharePoint
- Communication skills
5d
Business Development and Partnerships Officer
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Project management
- University
- School
- Employee discount
Retail Risk Reduction Officer
Mitie —Bournemouth
- £15.37 an hour
- Full-time
- Annual leave
- Employee discount
11d
Research Ethics and Governance Officer
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Organisational skills
- Communication skills
12d
Risk & Compliance Manager
Twynham Learning —Christchurch
- £26,803 - £30,569 a year
- Part-time
- Analysis skills
- Communication skills
- School
- Free parking
- Employee assistance programme
Quick apply
4d
Training Support Administrator
Capita —Portsmouth
- Up to £27,000 a year
- Part-time
- Military
- Microsoft Office
- Organisational skills
9d
Security Operations Manager
Mitie —Portsmouth
- Weekend availability
- Customer service
- Analysis skills
- Travel
- Employee discount

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Customer Services Officer (Housing)

New Forest District Council -
Lyndhurst

Apply Now

Job details

Part-time
£27,939 - £30,372 a year

Benefits

Company pension
Employee assistance programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills

Full job description

Salary

£27,939 - £30,372 per annum (pro rata)

Contractual hours

Basis

Part time

Region

South

Job category/type

Administration

Date posted

07/07/2026

Do you enjoy providing excellent customer service?

The Housing Resident Services dedicated Housing Support Hub is the first point of contact for our Housing residents for a range of Housing related issues. As part of a friendly and professional team you will be responsible for handling a wide range of calls from our residents, whilst supporting the wider Housing teams.

Enquiries are predominantly received by phone but also email and web contact, as well as from other departments within the Council. Team members are expected to have a good all-round knowledge of the service area(s) to be able to advise customers accordingly and ideally resolve as many enquiries as possible without the need to refer on to other departments.

In addition to call handling, functions include processing reactive maintenance requests, answering queries relating to Estate Management and other tenancy issues, taking payments for rent and dealing with rent arrears.

Looking for a challenge?

This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems. This is essential together with excellent communication skills in order to effectively liaise with residents, colleagues and other departments on a daily basis and manage sometimes challenging and upsetting calls. You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines in a busy contact centre environment.

Hours:

This is a part time role for 24 hours per week.

Monday: 08:30 to 17:15 (8.25 hours with 30 minutes unpaid break)

Tuesday: 08.45 -17.15 (8 with 30 minutes unpaid break)

Friday: 08:30 to16:45 (7.75 30 minutes unpaid break)

The hours for this role are fixed as listed above. Due to the position being customer-facing and aligned with our telephone operating hours, there is no availability for flexible working.

What’s in it for you?

Benefits include:

£27,939 - £30,372 per annum (pro rata) Appointment will typically be made at the bottom of the scale. (Pay award pending).
23 –24 days leave (pro rata) plus an additional 5 days for 5 years local authority continuous service.
Local Government pension scheme
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
On site parking
Hybrid working (50% of hours office based).
24 Hours per week (Set hours)

About you

Although no formal qualification is required the successful candidate must have excellent Customer Service skills and telephone manner along with strong administrative skills. Experience of working in a similar Customer focused environment is essential.

Candidates should possess very good ICT skills in a range of software such as Microsoft Word, Outlook and Excel, and a knowledge of specialist software (such as CRM, Orchard, and Unit 4 Business World etc) would be an advantage. As the Council continue to work on develop our technology, systems and resource to meet the changing need of our residents a willingness and ability to adapt to ever changing technology is also important.

Please note, this post will be subject to a Basic DBS check.

About us

New Forest District Council directly manages over 5000 Council homes and provides both planned, cyclical and responsive maintenance and repairs service to our tenants through a large team of highly skilled trades people.

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.

We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce, and we actively promote a good work/life balance.

If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Emily Berry on 02380 285222.

Closing date: 30th July

Estimated Interview Date: 12th August

Apply Now

Refine Your Search

resource officer jobs in sway, ham

Customer Services Officer (Housing)

Student Recruitment Operations Officer

Prisoner Custody Officer

Faculty Operations Administrator (Fixed Term)

District Recreation Manager

Senior Administrative Officer

Affordable Housing Enabling Officer

SENDiass Officer

Senior Administrative Assistant

Senior Personal Advisor

Supported Housing Officer

Exams Officer

BUSINESS OPERATIONS SUPPORT OFFICER

GFCC EMEA AML Investigations Governance & Reporting — Senior Associate

Business Development and Partnerships Officer

Retail Risk Reduction Officer

Research Ethics and Governance Officer

Risk & Compliance Manager

Training Support Administrator

Security Operations Manager

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