1st line technical support engineer Work, Jobs in Swindon, Wil (with Salaries)

1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Free parking
Quick apply
19h
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
9d
IT Support Engineer
Executive Jet Support Ltd —Chippenham
- £25,000 a year
- Full-time
- SQL
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
2d
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Azure
- Software troubleshooting
- Customer service
- Referral programme
Quick apply
9d
Senior Photocopier & IT Engineer
Inception Business Technology Ltd —Swindon
- £33,000 - £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
5d

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1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
Escalation of client requests (systems development & sales) to consultants/account managers. Solving user problems / answering calls and logging tickets.
Quick apply
19h
1st Line Engineer
Commercial —Cheltenham
As a 1st Line Engineer, you will be the first point of contact for customers requiring technical support across multiple client environments.
£26,228 - £30,000 a year
Quick apply

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1st line technical support engineer jobs near swindon, wil

1st Line Technical Support Engineer

CTS Group Ltd -
Abingdon

Quick apply

Job details

Full-time
19 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Outlook
Microsoft Office
Firewall
Computer networking
IT
Communication skills
Active Directory

Full job description

About the role

Sector: IT
Contract type: Permanent, Office based
Salary: Negotiable on experience

Our ideal candidate will have

We’re looking for an all-rounder with experience with all Windows Desktop environments, Windows Server, Microsoft Office 365 and Active directory. Must have experience with troubleshooting general IT issues such as printers, outlook etc. in order to gain as much information as possible before escalating issues. We are looking for someone who is used to working with a ticketing system including logging their time.

Experience with the usual network peripherals, firewalls, routers etc. advantageous but not essential.

Excellent written & verbal communication skills are a must, with experience of documenting activities.

Job description

1st Line Telephone & Remote Access Support to CTS Group clients

Solving user problems / answering calls and logging tickets
New user & application setups (Laptops and PC’s)
Day-to-day user / systems support (printer installs, etc.)
Providing in-house technical support to CTS Office employees
Workstation troubleshooting
Training & answering queries (re: MS Office based apps.)
Escalation of client requests (systems development & sales) to consultants/account managers.
Occasional on-site support / delivery of goods & services to clients, site auditing & fact-finding visits

Experience Desired

You will be need to demonstrate the relevant criteria whilst also bringing your own passion and ideas to the Company Directors and clients alike.
Experience in a support role, ideally in a client facing environment. In-depth troubleshooting experience – 1+ years.
You will need to be a highly organised individual with the ability to work well under pressure.
Proven experience of logging work time in a ticketing system.

Employee Benefits

Company Pension
Bike to work scheme
On-site parking
25 days holiday (plus bank holidays)
Birthdays off and Xmas shopping day
Annual and Quarterly employee recognition awards – with prizes
Bonuses reviewed annually
We also have company food days and social events
Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace.
Working Hours: Monday to Thursday 9.00am – 5.00pm and Friday 9.00am – 4.30pm

To be considered for this position, you should have good technical knowledge with a keen interest to learn.

Job Type: Full-time

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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1st line technical support engineer jobs in swindon, wil

1st Line Technical Support Engineer

1st Line IT Support Engineer

IT Support Engineer

2nd Line IT Support Engineer

Senior Photocopier & IT Engineer

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