Customer care team leader Work, Jobs in Swindon, Wil (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
5d
Team Leader
EMR Group —Swindon
- Full-time
- IT
- Annual leave
Quick apply
9h
Customer Service Team Manager
Welcome Break —Hungerford
- Up to £28,000 a year
- Customer service
- Supervising experience
- Free parking
- Employee discount
7d
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Team Leader
EMR UK —Swindon
- IT
- Annual leave
13h
Customer Service Team Leader
William Hill —Melksham
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
13d
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Time management
- Employee assistance programme
5d
Team Leader
Southern Coop —Newbury
- £13.72 an hour
- Part-time
- Employee assistance programme
- Employee discount
5d
Maintenance Team Leader
Leaflike —Didcot
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
Fleet Availability Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
8d
Commercial Finance Lead – Trading Insights & Customer Profitability
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Employee discount
Quick apply
Vehicle Maintenance Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
8d
Operations and Design Lead
Complete Graphics —Witney
- From £25,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Commercial Finance Lead – Three Trading
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
Performance Lead
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Sales
- IT
- Communication skills
Quick apply
16h
VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Contracts
- IT
- Employee discount
Quick apply
VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cellnex)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Contracts
- IT
- Employee discount
Quick apply

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer care team leader jobs in swindon, wil

Complaints Team Leader

Customer Service Team Manager

Team Leader

Customer Service Team Manager

Customer Resolution and Continuous Improvement Team Leader

Team Leader

Customer Service Team Leader

Lead Administrator-DEF Academy Services

Team Leader

Maintenance Team Leader

Fleet Availability Team Leader

Commercial Finance Lead – Trading Insights & Customer Profitability

Vehicle Maintenance Team Leader

Operations and Design Lead

Commercial Finance Lead – Three Trading

Performance Lead

VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)

VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cellnex)

I want to receive the latest job alerts for customer care team leader in swindon, wil

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Being Yourself.

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