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Onboarding Coordinator

Smiths News -
Swindon

Apply Now

Job details

£25,500 - £26,000 a year
13 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Pricing
Customer interaction
Communication skills

Full job description

Salary:

£25,500 to £26,000 Per annum
Function:

Strategy and Change
Location:

Rowan House, Swindon
County:

Wiltshire
Ref:

13251

Onboarding Coordinator

£25,500 to £26,000 Per annum

Hybrid working - with regular visits to our Swindon Head office while training

Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.

Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical. You will co-ordinate the on boarding activity associated with both suppliers and customers of our Recycle service. This role holder will manage the end to end experience ensuring the timely delivery and a customer centric approach at all times.

About the Role

A thorough understanding of the various recycle service options available and the ability to assign the correct services in alignment with the customers needs.
Using a pricing matrix provide accurate quotations for future brokers as per their service agreements.
In depth knowledge of the Smiths News Recycle network and the services available by geographical area.
Using a variety of company systems manage all administrative duties associated with the onboarding of suppliers and customers of the recycle.
Set up multiple brokers on the system and manage the communication from initial set up through to BAU.
Timely management of the key phases associated with the setting up of new customers on the Recycle service using the key trackers used in the business.
Own and manage all customer comms using the key channels of communication including; phone, email and any future capabilities.
Accurate completion of company documentation associated with the setting up of brokers and customers
Provide and maintain monthly reports to support the manual billing of brokers.

What we can offer you

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
5% match pension
25 days holiday plus holiday buy scheme
24/7 E-Learning modules, Training and Development opportunities
Sharesave Scheme, Cycle to work schemes, Health cash plan
Colleague Assistance Programme & Colleague referral scheme

About you

Organised individual that works in a structured manner with good attention to detail.
Good understanding of excel, word, PowerPoint and working via Teams channels.
Excellent communication skills and an ability to engage with customers and brokers in line with the company values.
Self motivated and ability to work at pace in a customer facing environment.

Please note: you must have the right to work in the UK to be considered for this position.

A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. .

Meet our recruiter

Sian Griffiths

[email protected]

Apply Now

Refine Your Search

customer service coordinator jobs in swindon, wil

Onboarding Coordinator

Customer Experience Coordinator

Apprentice Work Experience Co-ordinator (BA Admin)

Freight Operations Coordinator

Operations & Client Services Coordinator

After Sales Support Coordinator

VodafoneThree Strategic Financial Governance Co-Ordinator

Reception & Facilities Coordinator (Part Time)

Library Services Co- Ordinator

QA Coordinator (12 months fixed term contract)

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