Are you passionate about helping customers and making their experience the best it can be? We’re on the lookout for a Customer Support Coordinator to join our friendly and fast-paced team.
In this role, you’ll be at the heart of what we do — supporting customers from their very first enquiry right through to order completion and beyond. You’ll work closely with colleagues across Finance, Sales, Technical and Supply Chain to make sure every customer interaction is smooth, efficient, and positive.
If you’re someone who thrives on solving problems, building great relationships, and loves being part of a supportive team, this could be the perfect fit for you!
Who are We
Dexion Material Handling is a trusted name in industrial storage, delivering smart, scalable solutions that help businesses make the most of their space. From pallet racking and shelving to fully automated systems and bespoke warehouse designs, Dexion supports logistics operations across sectors with precision-engineered products backed by decades of expertise.
As part of the global Gonvarri Material Handling group, we bring together deep engineering know-how with a practical, customer first approach. We work closely with businesses of all shapes and sizes to create tailored systems that boost efficiency, cut hassle, and keep things running smoothly.
What You’ll Be Doing
Coordinate and monitor customer support activities to ensure timely resolution of inquiries and issues
Analyse, review and prioritise requests along with the Customer Support Manager and team leader to develop accurate, safe and competitive responses to customers
Ensuring that assigned CRM opportunities are kept up to date regarding client and internal interactions, costs, products and services
Provide ad hoc support and administration to team as and when required to ensure the smooth and efficient running of the department.
Ensure all quotes and responses are compliant with company policies and industry standards.
Working with the warehouse, supply chain and technical teams to ensure the best possible delivery and specification of product is achieved
Serve as a point of contact for clients and internal stakeholder and ensure follow-up until resolution.
Support the Customer Support Manager and team leader in tracking team performance and service metrics.
Collaborate with internal departments (e.g., sales, supply chain, technical support) to resolve customer concerns.
Contribute to the development and refinement of support processes and documentation
Jumping in to support the wider team whenever needed.
What We’re Looking For
Experience in customer support, service, or account management — ideally in a busy, fast-moving environment.
A confident communicator who can handle calls, emails, and tricky conversations with ease.
Strong organisation and multitasking skills — you’re great at keeping on top of things.
A true team player who enjoys working with others to get results.
Comfortable using CRM systems (we use Dynamics, but we’ll teach you if it’s new!).
Most importantly, you genuinely care about creating great customer experiences.
Why You’ll Love Working With Us
A welcoming, supportive team that values collaboration and positivity.
Opportunities to grow, learn and take on new challenges.
Competitive pay and benefits.
A company that’s passionate about its people, customers, and future.
Sound like you?
We’d love to hear from you! Click Apply Now to join a team where your ideas are valued, your work makes a difference, and customers really do come first.
No Agencies Please.
Hours 9:00am to 5:00pm Monday to Friday
Pay: £27,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Experience:
- Customer Support : 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
