Department supervisor Work, Jobs in Swindon, Wil (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
1d
Warehouse Supervisor - day shift
AIT Home Delivery —Swindon
- £30,500 a year
- Day shift
- Communication skills
Factory Supervisor
Clayton Glass —Swindon
- £40,000 - £45,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Production Supervisor – Dental Manufacturing
Associated Dental Products Ltd —Swindon
- £32,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
- Health & wellbeing programme
Quick apply
6d
Processing Officer
Wiltshire Council —Chippenham
- £25,989 - £26,824 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
13d
Department Supervisor
Halfords —Andover
- £13.51 an hour
- Part-time
- Customer service
- Supervising experience
- Retail sales
- Store discount
- Health & wellbeing programme
5d
Customer Liaison Officer
UK Health Security Agency —Didcot
- £35,587 - £43,244 a year
- Part-time
- Customer service
- Care experience
- Analysis skills
Guest Service Manager
Holiday Inn Swindon —Swindon
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
1d
Production Supervisor - Milton
Forterra Building Products Ltd —Abingdon
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
- Referral programme
Sales & Visitor Experience Manager
Corn Exchange Newbury —Newbury
- £32,000 a year
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
5d
Supervisor of Bakery Production
Honesty - Bakery —Newbury
- £31,000 a year
- Full-time
- Supervising experience
- Bakery
- Leadership
- Employee discount
Quick apply
Pub Supervisor
The Rose & Crown —Ashbury
- £13.27 an hour
- Part-time
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
4d
Maintenance Supervisor
Audley Group —Hungerford
- £32,000 a year
- Full-time
- Maintenance
- Project management
- Communication skills
- Employee discount
- Referral programme
6d
Night Supervisor
Whatley Manor Hotel and Spa —Easton Grey
- Weekend availability
- Customer service
- English
- Hotel
Trainee Foiling Operator
Deceuninck UK —Calne
- £12.71 an hour
- 12 hour shift
- English
- In-person
- Free parking
- Life insurance
4d
Cover Supervisor
Greenshaw Learning Trust —Newbury
- £25,892 - £32,061 a year
- Full-time
- Presentation skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
12d
Security Guard Supervisor (12 month fixed term contract)- Security and Compliance (CTPSE)
Thames Valley Police —Newbury
- £31,245 a year
- Full-time
- Annual leave
6d
Food Safety & Quality Assurance Supervisor Weekend
Rich Products Corporation —Andover
- Weekend availability
- Bakery
- Annual leave
11d
Floor Supervisor
Hotelcare —Newbury
- £14.00 - £14.50 an hour
- Part-time
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Flexible schedule
Quick apply
Customer Care Supervisor
Pilgrim's Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Quick apply

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Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

department supervisor jobs in swindon, wil

Customer Care Supervisor

Warehouse Supervisor - day shift

Factory Supervisor

Production Supervisor – Dental Manufacturing

Processing Officer

Department Supervisor

Customer Liaison Officer

Guest Service Manager

Production Supervisor - Milton

Sales & Visitor Experience Manager

Supervisor of Bakery Production

Pub Supervisor

Maintenance Supervisor

Night Supervisor

Trainee Foiling Operator

Cover Supervisor

Security Guard Supervisor (12 month fixed term contract)- Security and Compliance (CTPSE)

Food Safety & Quality Assurance Supervisor Weekend

Floor Supervisor

Customer Care Supervisor

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