Housing Manager - Accounts
Ref: 173034
Salary: £50,269 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
The role includes managing the council’s leasehold and Right to Buy services as well as the accounts team responsible for carrying out creation and maintenance of financial, service charge, tenancy, garages, and leasehold data on the housing management system. This includes amending tenancies, housing rent accounts, the movement of monies between accounts. Working strategically to deliver service improvement increasing value for money and provide a service that meets both internal and external customer perceived aspirations.
What You'll Do
The Accounts Housing Manager will lead and coordinate a specialist housing team ensuring that the Council complies with regulation for leaseholders and all other related legislation, guidance and contractual agreements across our leasehold properties. Acting as the operational lead for all leasehold and Right to Buy, the postholder will ensure strict adherence to statutory obligations, and good practice. You will also be responsible for the recharge service, ensuring recharges are correct, ensuring adequate and fair payment recovery processes are in place.
This role involves planning and overseeing the teams, managing resources, and monitoring performance to maintain high standards of quality and compliance.
What You'll Bring
- An eye for detail with strong communication and conflict resolution skills. Can engage positively with people from all walks of life.
- A strong passion for social housing and excellent customer service skills.
- Excellent knowledge and experience in housing management and dealing with tenant / leasehold service charges.
- Excellent knowledge and experience in Right to Buy and section 20 consultations.
- Excellent numeracy skills who is confident in applying formula’s and is methodical when it comes to checking figures / calculations for accuracy.
- A proactive, problem-solving mindset and the ability to make sound decisions under pressure.
- Excellent leadership and management skills.
- A great team player who is great at collaborative working.
- Confidence in the use of Microsoft Excel and housing management IT systems.
- A full UK driving licence (or ability to travel between sites as required).
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
The ability to travel throughout the Borough will be required and access to a vehicle to be able to support sessions and events around the borough.
The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of 2 to 3 days per week.
We are not considering applications where there is a requirement to sponsor a work visa for successful applicants.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
If you’re ready to lead a team and are passionate about safer, stronger communities, we’d love to hear from you.
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
For further information about the role, please contact Ahmed Salam, Head of Housing Services [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 14 July 2026
Interview date: 22 July 2026
