As the Physical Security Manager, you will lead an ambitious, well-respected, and fast-paced team responsible for delivering physical security control and risk management maturity across the Nationwide Group. You will have experience of leading and delivering day-to-day operational support, guidance, and advice to colleagues with regard to all aspects of physical security, ensuring policy is adhered to and risks managed appropriately and proportionately.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
The Physical Security team, part of the wider Security & Resilience team, has the mission to monitor and assess the physical threat landscape (e.g. terrorism, civil unrest, and organised crime) in order to drive timely and effective response operations and support operational resilience. The team maintains physical security policy and control standards and provides SME physical security consultancy services to business areas, either as part of Business As Usual (BAU) operations or in support of Change initiatives.
Working alongside the Head of Incident Management and the wider Physical Security team, you will be a strong influencer in a mindset shift in the department and the wider organisation on physical security threats by providing day-to-day operational support, guidance, and advice to staff with regards to all aspects of physical security, ensuring policy is adhered to and risks managed appropriately.
You’ll be leading on alignment with government and industry objectives and standards and liaise with senior stakeholders on how these objectives and standards can be met while ensuring that Physical Security policies and security controls employed remain appropriate and proportionate to the assessed risks and are responsive and adaptable to the changing threat environment and business requirements. You’ll also be the primary point of contact on Physical Security issues with key stakeholders, including external parties, and actively develop strong working relationships in relation to Physical Security.
Additionally, you will be an active member of the UK security community and work with industry peers and associations to drive best practice, and be responsible for review reporting, including key performance indicators, and act as a key decision maker for the delivery of Physical Security services against requirements all while having influence and making change and impact decisions with both internal and external stakeholders.
You will regularly combine external threat information, organisational context, and situational awareness to provide a holistic threat understanding capability. You’ll then communicate tailored threat information and situational awareness to relevant stakeholders up to ExCo and provide expert advice and guidance on physical and counter-terrorist security matters including supporting development of training and awareness material. In doing so, you’ll become a ‘go to subject matter expert’ in the provision of physical security consultancy advice.
You’ll regularly provide expert advice to the investigation and resolution of any physical security breaches, ensuring lessons learnt are documented and communicated, and control failures corrected and enhanced. Furthermore, you’ll ensure the embedding of a federated physical security risk and control ownership, including oversight of remediation activities. You will also lead the maturation of the physical security governance, risk, and controls framework and establish and build key working relationships with colleagues within the security and resilience department and key business areas, in particular frontline colleagues and Property Services, as well as externally with peers and law enforcement.
The suitable person will have, or be able to demonstrate:
Established knowledge and experience in a corporate security or related environment
Strong understanding of physical security and risk, as well as a willingness to develop knowledge in these areas as appropriate
Knowledge of approved physical security products and build standards
Demonstrable experience of working closely with operations and programme functions to establish proportionate/optimum physical security infrastructure solutions to identified risks appropriate for application in a UK-based corporate headquarters environment
Experience in operational response planning for physical security incident/emergency & crisis situations
Experience in designing and undertaking site physical security assessments, including threat identification, risk assessment, evaluation of physical security controls, and assessment against government and recognised industry standards and frameworks
Strong analytical and communication skills with proficiency in taking complex/technical subject matter and refining/presenting to the business at any level to result in understanding and appreciation
The ability to prioritise workloads and work to tight timescales
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Mark Pierson, and the main recruitment contact is Andrew Ducker.
