Technology management occupations Work, Jobs in Swindon, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Delivery Manager (Agile Software Engineering)
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Software development
- Free parking
- Store discount
Quick apply
10d
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Website Product Owner
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Communication skills
2d
Project / Operation Manager
XTEND —Swindon
- Military
- English
- Communication skills
Quick apply
Project Delivery Manager (Ukraine Operations)
SKD SE —Swindon
- Full-time
- Continuous improvement
- Travel
- Leadership
2d
Delivery Project Manager (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Project Manager
National Trust —Swindon
- £45,000 a year
- Full-time
- Management
- Project management
- Agile
- Free parking
- Employee assistance programme
14d
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
4d
Project Manager - French Speaking
Edenred —Swindon
- £40,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- Communication skills
9d
Project Coordinator Team Leader
Netteam tX —Newbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Project management
- In-person
Quick apply
13d
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
2d
NetSuite Product Owner (all genders)
SKD SE —Swindon
- Full-time
- Analysis skills
- Bachelor's degree
- Business
Internal Project Manager
Edenred —Swindon
- Full-time
- PMP
- Project management
- Mentoring
Change & Implementation Manager
Edenred —Swindon
- Full-time
- Azure
- Leadership
- Communication skills
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Head of Product - Darwin
Edenred —Swindon
- £90,000 - £105,000 a year
- Full-time
- Travel
- APIs
- Agile
9d
Director of Applied AI
iCOMAT —Swindon
- Machine learning
Head of Tech Operations and Resilience
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- IT
- Financial services
- Leadership
- Flexible schedule
3d

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Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in swindon, wil

Helpdesk Manager (Telecoms)

Delivery Manager (Agile Software Engineering)

Technical Delivery Manager

Website Product Owner

Project / Operation Manager

Project Delivery Manager (Ukraine Operations)

Delivery Project Manager (DataCosmos)

Senior IT Service Desk Engineer

Project Manager

Scrum Master

Project Manager - French Speaking

Project Coordinator Team Leader

ECC Operations Manager

NetSuite Product Owner (all genders)

Internal Project Manager

Change & Implementation Manager

IT Engineering Manager

Head of Product - Darwin

Director of Applied AI

Head of Tech Operations and Resilience

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