Application support analyst Work, Jobs in Syston, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
4d
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
11d
Senior Performance Analyst
Leicestershire Police —Leicester
- £49,716 - £54,696 a year
- Full-time
- Mentoring
- Leadership
5d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior Interface Analyst/Developer
Nottingham University Hospitals NHS Trust —Nottingham
- £49,387 - £56,515 a year
- Full-time
5d
QA Test Analyst
Games Workshop —Nottingham
- Hybrid work
- SQL
- Communication skills
- Negotiation
- Free parking
- Employee discount
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
12d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Retail tech Support Analyst
Entain —Nottingham
- Full-time
- Microsoft Office
- Communication skills
4d
IT Service Desk Analyst
TheNottingham —Nottingham
- £26,000 - £31,000 a year
- Microsoft Office
- Communication skills
2d
UI (Product) Designer - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
11d
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
Senior Business Analyst
Babcock International —Leicester
- Full-time
- Hybrid work
- Software development
- IT
- SDLC
- Annual leave
Senior Test Analyst
NEXT —Leicester
- £43,700 - £51,400 a year
- Full-time
- Azure
- Scripting
- APIs
- Free parking
- Employee discount
Senior People Systems & Data Analyst
Unipart —Nuneaton
- £40,000 - £49,000 a year
- Analysis skills
- Employee assistance programme
Quick apply
13d
Logistics Continuous Improvement Analyst
XPO Logistics —Gotham
- £35,000 a year
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
Quick apply
Acting Product Development Manager
NEXT —Leicester
- £66,618 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
13d
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
Associate Business Analyst
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
4 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

application support analyst jobs in syston, lec

Service Desk Analyst

Test Analyst

Senior Performance Analyst

IT Support Analyst

Information Analyst

Senior Interface Analyst/Developer

QA Test Analyst

Data Analyst

IT Service Desk Analyst

Retail tech Support Analyst

IT Service Desk Analyst

UI (Product) Designer - Principal Associate

First Line Analyst 3

Senior Business Analyst

Senior Test Analyst

Senior People Systems & Data Analyst

Logistics Continuous Improvement Analyst

Acting Product Development Manager

Tech Operations Analyst

Associate Business Analyst

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