Data management Work, Jobs in Syston, Lec (with Salaries)

Customer Service Specialist
Yü Group —Leicester
- £26,228 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Marketplaces Assistant
Piping Rock UK Ltd —Leicester
- Full-time
- Microsoft Excel
- In-person
- Marketing
Quick apply
6d
Summer Assistant
loc8me —Loughborough
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
11d
Accountant
Sunrise Poultry Farms Ltd —Loughborough
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Travel
Quick apply
11d
Business Management Graduate
Highway Resource Solutions —Bottesford
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
Management Information Assistant
Leicestershire Police —Leicester
- £31,749 - £35,772 a year
- Full-time
- Mentoring
6d
School Administrator
Transforming Lives Educational Trust —Rugby
- £22,675.13 - £23,034.99 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Gym membership
Quick apply
5d
HR Administrator - Fixed Term
BrettGroup —Mountsorrel
- Monday to Friday
- Administrative experience
- Human resources
- Communication skills
- Free parking
- Annual leave
Quick apply
Scientific Officer
Future Health Biobank —Nottingham
- £26,000 a year
- Full-time
- Computer literacy
- Bachelor's degree
- In-person
Quick apply
13d
Customer Service Representative
AMI Medical Ltd —Nottingham
- From £26,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Care Coordinator & Data Support Administrator
The Fairfields Practice —Nottingham
- From £14.52 an hour
- Part-time
- Administrative experience
- No degree
- Organisational skills
- Life insurance
Quick apply
Quality Assurance Administrator
Pet Blood Bank UK —Loughborough
- From £22,707.20 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
4d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Data Compliance Assistant-12Months FTC
Dunelm —Leicester
- Microsoft Excel
- Organisational skills
- Communication skills
11d
Project Manager
Ideagen —Ruddington
- Remote
- Azure
- PMP
- ERP systems
Data Governance Analyst
Centrica —Leicester
- Full-time
- Hybrid work
Purchasing Assistant
EUTEK Group ltd —Nottingham
- Up to £13.20 an hour
- Full-time
- ERP systems
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
10d
Buyer
Blackfriars Bakery —Wigston Magna
- From £30,000 a year
- Part-time
- English
- Analysis skills
- Bakery
- Free parking
Quick apply
6d
Transport Assistant - Part Time
RIVIERA TRAVEL —Burton-On-Trent
- £25,000 - £27,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Hotel experience
- Work from home
- Employee assistance programme
Quick apply
Scheduling Support Administrator
Cadent Gas —Leicester
- £13.53 an hour
- Temporary
- Hybrid work
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
5d

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data management jobs near syston, lec

Customer Service Specialist

Yü Group -
Leicester

Quick apply

Job details

Permanent | Full-time
£26,228 a year

Benefits

Additional leave
Annual leave
Employee assistance programme
Referral programme
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
Communication skills

Full job description

Description

Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £26,228 (Bonus subject to performance and KPI’s)

We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.

What We Need from Yü

Here’s a taste of what you’ll be doing:

Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
Resolving specific customer accounts within agreed service level agreements.
Support the collection and maintenance of customer data to enable efficient servicing of customers.
To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded / noted up accordingly.
To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
Proactively recognise opportunities to take customer payments and collect revenue.
Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.

About Yü

If you have what it takes you could be just what we’re looking for…

Sharp – Effective decision-making skills to manage a changing workload.
Proactive - Build strong relationships with other teams across the business.
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements.
Experienced – Previous experience in the Energy Industry would be desirable but not essential.
Practiced – Proven Customer Service experience required.
Great communicator – you have first-rate communication and interpersonal skills.
Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
Motivated – you have a “can do” attitude and love to see success.
Team player – you enjoy working closely with a team to help them develop.
Flexible – you’re a strong team player who can adapt as the role and business develops.
Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YULP

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Quick apply

Refine Your Search

data management jobs in syston, lec

Customer Service Specialist

Marketplaces Assistant

Summer Assistant

Accountant

Business Management Graduate

Management Information Assistant

School Administrator

HR Administrator - Fixed Term

Scientific Officer

Customer Service Representative

Care Coordinator & Data Support Administrator

Quality Assurance Administrator

Deputy Manager

Data Compliance Assistant-12Months FTC

Project Manager

Data Governance Analyst

Purchasing Assistant

Buyer

Transport Assistant - Part Time

Scheduling Support Administrator

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