Hazlewood Adventures, part of Hazlewood Castle Hotel, is an outdoor experience centre offering a variety of activities, corporate team building & family & group days out.
The Activity Centre Manager is responsible for the safe, efficient and profitable day-to-day operation of the activity centre. This role combines leadership, operational oversight, customer experience, and hands-on delivery.
You will lead a small team of instructors along working in conjunction with the maintenance manager, ensuring activities are delivered to a high standard, maintain safety and compliance, and create a welcoming, professional environment for all visitors — including corporate bookings, social groups and families.
Key Responsibilities
Operations & Safety
- Overall responsibility for daily site operations
- Ensure all activities are delivered in line with risk assessments, operating procedures and licensing requirements
- Oversee equipment checks, maintenance schedules, and safe storage, reporting maintenance issues as soon as they arise, follow-ups to ensure all necessary works carried out
- Ensure site readiness for daily sessions (set-ups, rotas, briefings)
Team Leadership
- Lead, motivate and support instructors, supervisors & maintenance team on site
- Manage staff rotas, and task allocation
- Deliver staff briefings and debriefs
- Support training, mentoring and development of instructors
- Act as first point of contact for staff issues on site
Customer Experience
- Ensure an excellent customer experience from arrival to departure in line with wider business values
- Handle customer queries, feedback and on-site issues professionally. Communicating any guest issues to GM along with resolution. Escalating issues where necessary
- Oversee group management, timings and flow of sessions, ensuring instructors are consistently delivering experiences to the required standards
- Represent the brand positively at all times
Commercial & Admin
- Driving revenue opportunities. Ensuring all instructors understand and actively implement presumptive selling techniques relating to upselling of activities and F&B offering, to achieve revenue targets
- Responsible for financial reporting to the Financial Controller, accounting for any discrepancies
- Overall responsibility for cost controls within the department
· Work closely with the sales team on bookings, capacity and scheduling
- Ensure sessions run on time to maximise throughput and experience quality
- Complete daily operational reports and incident logs
- Lead on recruitment and onboarding of new staff when required
- Attend company HOD & Health & Safety meetings as required
- Accountable for monitoring wider business events ensuring not adversely impacted
- Responsible for food safety compliance, ordering and appropriate storage and monitoring of stock levels
Skills & Experience
Essential
- Previous experience in outdoor activities, leisure, or adventure environments
- Proven leadership or supervisory experience
- Strong understanding of health & safety and risk management
- Confident communicator with both staff and customers
- Calm, professional approach
Desirable
- NGB qualifications relevant to activities delivered (willingness to train)
- First Aid qualification
- Experience working with children, mixed-ability groups
Personal Qualities
- Engaging with clients, building relationships
- Interpreting individual clients needs and delivering accordingly
- Organised and dependable
- Safety-focused with strong attention to detail
- Approachable, confident leader
- Enjoys being hands-on and leading from the front
- Flexible and adaptable
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
