Product manager Work, Jobs in Tadley, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
VodafoneThree - Lead Product Manager- Devices
Vodafone —Newbury
- Full-time
- Hybrid work
- Leadership
- Employee discount
Senior Product Manager
Clinisys —Woking
- Remote
- AI
- Leadership
Senior Healthcare Global Product Manager Ostomy
Hollister Europe Limited —Winnersh
- £51,282 - £80,585 a year
- Microsoft Powerpoint
- Marketing
- English
- Annual leave
- Employee assistance programme
Product Manager
XPS Pensions Group —Reading
- Full-time
- Computer Science
- Business
- Employee discount
- Referral programme
1d
Training Operations Manager
Venture Security —Andover
- £39,000 a year
- Full-time
- Human resources
- In-person
- Teaching
- Annual leave
Quick apply
12d
Product Manager
Clinisys —Woking
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Product Marketing Manager
Automation Consultants Ltd —Reading
- £50,000 - £60,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- Travel
- Annual leave
- Flexible schedule
Product Manager
Miniclip —Guildford
- Computer Science
- Bachelor's degree
- Product management
Product Manager
Syngenta Crop Protection —Bracknell
- Full-time
- Remote
- Computer Science
- Engineering
- Agile
- Life insurance
Quick apply
VodafoneThree - Programme Manager - CSI & Innovation
Vodafone —Newbury
- Full-time
- Hybrid work
- Agile
- Employee discount
5d
VodafoneThree - Service Transformation Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Office Manager
GB Hydraulics Ltd —Thatcham
- £24,420.00 - £47,024.62 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
VodafoneThree - Programme Manager - Partnerships
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
4d
Product Manager - Hospital Automation
BD —Winnersh
- £33,300 - £50,775 a year
- Salesforce
- Engineering
- Microsoft Office
Delivery Manager (Technology)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Delivery Manager
Elanco —Hook
- Full-time
- SharePoint
- Agile
- Leadership
Product Manager MDS UKI - Vascular Access Devices
BD —Winnersh
- £43,300 - £66,025 a year
- Marketing
- Analysis skills
- Presentation skills
1d

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

product manager jobs in tadley, ham

Customer Operational Delivery Manager

VodafoneThree - Lead Product Manager- Devices

Senior Product Manager

Senior Healthcare Global Product Manager Ostomy

Product Manager

Training Operations Manager

Product Manager

Customer Service Manager

Product Marketing Manager

Product Manager

Product Manager

VodafoneThree - Programme Manager - CSI & Innovation

VodafoneThree - Service Transformation Lead

ZARA READING VISUAL/COMMERCIAL MANAGER

Office Manager

VodafoneThree - Programme Manager - Partnerships

Product Manager - Hospital Automation

Delivery Manager (Technology)

Delivery Manager

Product Manager MDS UKI - Vascular Access Devices

I want to receive the latest job alerts for product manager in tadley, ham

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