Senior it Work, Jobs in Tadworth, Eng (with Salaries)

Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Windows
- Supervising experience
2d
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
- Life insurance
- Referral programme
Quick apply
Junior IT Support Technician - Starting 5th October 2026
The Children's Trust —Tadworth
- Call to connect
- Free parking
- Annual leave
Quick apply
2d
Senior IT Engineer (Information Security Focus)
The Keyholding Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Work from home
- Employee assistance programme
Quick apply
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
Senior Business Development Manager (IT Managed Services)
Proxar Ltd —Sevenoaks
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
1d
Global IT Project Senior Specialist - Meetings & Events
Boston Consulting Group —London
- Full-time
- Analysis skills
- Project management
- Travel
IT Director
Office for Nuclear Regulation —London
- £97,000 - £116,600 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Travel
- Annual leave
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Senior IT Manager
Breakthrough T1D —London
- £47,925 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
9d
Senior IT Delivery Manager
Shivom Consultancy Ltd —Brentford
- £55,000 - £70,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Employee assistance programme
Quick apply
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Customer service
- Travel
- APIs
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Senior IT Technician
Colets —Thames Ditton
- £35,000 a year
- Hospitality
- Customer service
- SQL
Quick apply
Global IT Platform Management Director
Boston Consulting Group —London
- Full-time
- Master's degree
- Bachelor's degree
- SharePoint
Corporate IT engineer
WRITER —London
- £115,300 - £145,900 a year
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Annual leave
7d
Senior TechOps Generalist
Octopus Energy Group —London
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Head of IT
Metropolitan Gaming —London
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
20h

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Senior IT Customer Support Analyst, Desktop Support

KBR -
Leatherhead

Apply Now

Job details

Full-time
2 days ago

Qualifications

Desktop support
ITIL Certification
Operating systems
Computer Science
SAP
CCNA
Windows
Technical support
Supervising experience
Presentation skills
Bachelor's degree
CompTIA Network+
Mentoring
Computer networking
Mac OS
IT
Linux
Root cause analysis
Project leadership
Leadership
CompTIA A+
Information Technology

Full job description

Title:

Senior IT Customer Support Analyst, Desktop Support

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and technical leadership across enterprise desktop services throughout the United Kingdom and supported regional locations. Acting as a senior escalation point, this role is responsible for resolving complex end-user computing issues, supporting Microsoft-based technologies, and ensuring the delivery of high-quality support services aligned with established service objectives.

The successful candidate will also provide leadership and guidance to support personnel, contribute to service improvement initiatives, and collaborate with infrastructure, security, network, and business teams to enhance operational effectiveness. This role combines hands-on technical expertise with team leadership and service delivery responsibilities in a dynamic enterprise environment.

This is a permanent full-time position based in the United Kingdom. Due to the nature of the work and customer requirements, candidates must be eligible to obtain and maintain the appropriate UK security clearance where required.

In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.

Key Responsibilities

Technical Support & Escalation Leadership

Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
Provide customer support to internal and external customers within established service levels.
Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
Support workstation refresh programs and end-user data migrations.
Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
Support office openings, closures, relocations, and project site deployments.
Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management

Provide technical leadership and strategic input related to Tier 2 desktop support operations.
Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
Mentor, train, and support junior technicians and service desk personnel.
Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
Develop and improve support processes, procedures, and operational standards.
Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
Maintain technical documentation, knowledge articles, support procedures, and runbooks.
Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications

Education & Experience

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
5+ years of enterprise desktop support experience.
Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies

Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
Strong leadership and team coordination skills.
Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
Strong verbal, written, and presentation skills.
Experience developing reports and presenting operational metrics to management.
Ability to manage multiple priorities in a fast-paced environment.
Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications

One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator, or Modern Desktop Administrator certification.
Cisco networking experience or CCST/CCNA certification.
Linux administration experience.
Experience with SAP or asset management systems.
Project leadership or supervisory experience.

Additional Requirements

Must have the legal right to work in the United Kingdom.
Eligibility to obtain and maintain BPSS, SC, or higher levels of security clearance may be required.
Some travel throughout the UK and customer locations may be required.
Participation in on-call support rotations may be required.

Apply Now

Refine Your Search

senior it jobs in tadworth, eng

Senior IT Customer Support Analyst, Desktop Support

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Junior IT Support Technician - Starting 5th October 2026

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Head of IT

Head of IT

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