Helpdesk manager Work, Jobs in Tadworth, Sry (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
11d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Digital Systems Manager
Apax —London
- £50,000 - £55,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Front of House - Receptionist
Royal Surrey NHS Foundation Trust —Epsom
- £13.57 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Office/Helpdesk Administrator
ECMS Services —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Helpdesk/ Reception Manager
Publicis Groupe Holdings B.V —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
13d
Senior Facilities Manager
National Westminster Bank PLC —London
- £56,720 - £85,080 a year
- Full-time
- Computer networking
- Annual leave
4d
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Payroll Specialist - 12 month FTC
BDO —Gatwick Airport
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
- Sick pay
Contract Manager (Mobile)
Artic Building Services —Dartford
- Full-time
- Microsoft Word
- Sales
- HVAC
Cosmetics Helpdesk Operations Coordinator(12 month FTC)
Superdrug —Croydon
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Store discount
- Employee discount
2d
Operational IT Manager
Arena Racing Company —Lingfield
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel experience
Customer Service Co-ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Assistant Facilities Manager
BNP Paribas —London
- Full-time
- English
- Microsoft Office
- IT
- Annual leave
- Employee discount
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
12d
Shift Lead - Food - Reigate Simply Food
Marks & Spencer —Reigate
- £14.47 an hour
- Full-time
- Employee discount

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
11 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in tadworth, sry

Helpdesk Technician (1st line)

IT Service Desk Manager

Digital Systems Manager

Front of House - Receptionist

Office/Helpdesk Administrator

Helpdesk/ Reception Manager

Vacancy Project & Helpdesk Administrator

Senior Facilities Manager

Coach - Working Smarter with AI

Payroll Specialist - 12 month FTC

Contract Manager (Mobile)

Cosmetics Helpdesk Operations Coordinator(12 month FTC)

Operational IT Manager

Customer Service Co-ordinator

Facilities Operations Senior Specialist

Performance & Data Manager - Sky Spaces

Assistant Facilities Manager

Helpdesk Technician

Patient Workflow Administrator

Shift Lead - Food - Reigate Simply Food

I want to receive the latest job alerts for helpdesk manager in tadworth, sry

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