Communications officer Work, Jobs in Takeley, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Training Officer
ABM UK —Stansted
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Quick apply
Revenue Protection Officer - 2274
Greater Anglia —Bishop's Stortford
- £32,597 - £38,000 a year
- Weekend availability
- Customer service
- Communication skills
- Employee discount
4d
Local Communications Officer – North London
Metropolitan Police —Enfield
- £40,519 a year
- Full-time
- English
- Communication skills
12d
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
Alarm Response Officer
Dragon Security —Saffron Walden
- £25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Training Officer
ABM —Stansted Airport
- Full-time
- Microsoft Office
- Organisational skills
- IT
Assistant Planning Officer - career grade
East Herts Council —Hertford
- £29,793 - £38,009 a year
- Driving
- Communication skills
- Time management
- Free parking
- Annual leave
Individual Giving Retention Officer
Isabel Hospice —Welwyn Garden City
- £14,933 a year
- Part-time
- CRM software
- Care experience
- Organisational skills
- Employee assistance programme
- Referral programme
Project Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
Business Support Officer
FUSIONNFOODS LTD —Ilford
- £41,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Mobile Security Officer
Arena Security —Hitchin
- From £41,340 a year
- Weekend availability
- Communication skills
- Tax experience
- Paid training
- Flexible schedule
Quick apply
12d
Operational Support Officer
HM Courts and Tribunals Service —Basildon
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
4d
Resident Liaison Officer
Mears Group —Cambridge
- Up to £29,856.80 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee discount
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
11d
Industry Placement & Work Experience Officer
Oaklands College —Welwyn Garden City
- £29,877 - £33,624 a year
- English
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
13d
Families First Youth Participation Officer
Enfield Council —London
- £39,634 - £42,442 a year
- Weekend availability
- Project management
- Communication skills
- School
- Annual leave
- Employee assistance programme
3d
Firearms Licensing Administrator (Chelmsford/Agile working)
Essex Police and Kent Police —Chelmsford
- From £25,242 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
10d
Deputy Development Director
Fitzwilliam College —Cambridge
- Full-time
- Microsoft Office
- Master's degree
- Project management
- Free parking
- Annual leave
10d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

communications officer jobs in takeley, ess

Contact Centre Officer (Headquarters, Chelmsford)

Training Officer

Revenue Protection Officer - 2274

Local Communications Officer – North London

Safety & Compliance Officer

Team Leader - Strategic Sites

Alarm Response Officer

Training Officer

Assistant Planning Officer - career grade

Individual Giving Retention Officer

Project Manager

Business Support Officer

Mobile Security Officer

Operational Support Officer

Resident Liaison Officer

Human Resources Officer

Industry Placement & Work Experience Officer

Families First Youth Participation Officer

Firearms Licensing Administrator (Chelmsford/Agile working)

Deputy Development Director

I want to receive the latest job alerts for communications officer in takeley, ess

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