Customer experience manager Work, Jobs in Talacre, Fln (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Assistant Manager
The Genuine Dining Co. —Whitford
- £35,000 a year
- Overtime
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
4d
Branch Manager
Selwood Limited —Conwy
- £58,000 - £59,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Administration - Administration Manager - PA2
Parkdean Resorts —Towyn
- £31,990 a year
- Microsoft Office
- Administrative experience
- IT
- Store discount
- Employee assistance programme
Quick apply
2d
General Manager - Liverpool
Gravity —Liverpool
- £62,460 a year
- Weekend availability
- Management
- Organisational skills
- IT
- Employee discount
7d
Finance Administrator
Alexandra House Support Services Ltd —Prestatyn
- £13.80 an hour
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
14d
Site Manager
M Group —Rhyl
- £34,017 - £41,388 a year
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
Fundraising Administrator
St Kentigern Hospice —St. Asaph
- £12.35 an hour
- Temporary
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
3d
Revenue Assurance Officer- Collections
HCA Healthcare UK —Prestatyn
- £27,105 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
- Employee discount
11d
People Business Partner
Betsi Cadwaladr University Health Board —Rhyl
- £50,129 - £57,365 a year
- Full-time
- Management
- English
2d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Colleague (Express)
ASDA —Holywell
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
Cafe Back of House
Tesco UK —Prestatyn
- £13.12 an hour
- Full-time
- Customer service
- Café
5d
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Branch Manager
Skipton Building Society —Southport
- Up to £46,000 a year
- Full-time
- Customer service
- IT
- Financial services
- Annual leave
- Employee assistance programme
Sales Executive - Wrexham VW
Swansway Garages —Stansty ED
- £55,000 a year
- Full-time
- Sales
- Communication skills
- Employee assistance programme
- Employee discount

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customer experience manager jobs near talacre, fln

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer experience manager jobs in talacre, fln

Head of Customer Experience

Assistant Manager

Branch Manager

Senior Customer Service Manager

Operations Manager

Administration - Administration Manager - PA2

General Manager - Liverpool

Finance Administrator

Site Manager

Operations Manager

Fundraising Administrator

Revenue Assurance Officer- Collections

People Business Partner