Book manager Work, Jobs in Tamworth, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Exams Invigilator
TMET —Leicester
- £15.04 an hour
- Temporary
- School
- Annual leave
4d
Operations Manager
Shawpak —Derby
- Full-time
- Microsoft Outlook
- Computer literacy
- Leadership
- Free parking
Quick apply
Careers Advisor
Brownhills Ormiston Academy —Walsall
- £28,038.35 - £31,377.67 a year
- Communication skills
- School
- Employee discount
Deputy Manager
SGS Care Ltd —Nuneaton
- £16.50 an hour
- Full-time
- Leadership
Quick apply
Project Co-ordinator
Leading Edge Performance —Leamington Spa
- £28,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- In-person
- Time management
Quick apply
3d
Nursery and Care Club Manager
Our Pride Our Joy —Tamworth
- £29,213 - £34,154 a year
- Part-time
- Childcare
- Management
- Working with children
Quick apply
2d
Library Assistant
Leicestershire County Council —Ashby-De-La-Zouch
- £25,995 - £26,409 a year
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Flexible schedule
2d
Support Secretary, Urology
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
12d
Facilities Manager- Spokes
Ocado Logistics —Tamworth
- Full-time
- Customer service
- Hotel
- Plumbing
- Employee assistance programme
- Employee discount
3d
Reservations and Events Manager
Valor Hospitality —Coventry
- £15.38 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Student Administrator
LD Training Services —Dudley
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Existing Relationship Adviser
Lloyds Wealth —Birmingham
- £76,000 - £84,000 a year
- Full-time
- Remote
- Communication skills
- Work from home
- Flexible schedule
11d
Tyre Fitter
KwikFit —Tamworth
- £26,228 a year
- Full-time
- Employee assistance programme
- Employee discount
Technical Administrator
Mercian Science —Lichfield
- £24,784.50 a year
- Full-time
- Customer service
- Accounting
- IT
Quick apply
Regulatory Assistant
British Association for Counselling & Psychotherapy —Lutterworth
- £27,617 a year
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- Organisational skills
Family Support Worker - Life Story Worker
Warwickshire County Council —Leamington Spa
- £31,022 - £33,699 a year
- Full-time
- English
- Care plans
- Annual leave
- Employee discount
6d
Registered Manager
SGS Care Ltd —Glenfield
- £51,000 - £67,500 a year
- Full-time
- Employee assistance programme
Quick apply
6d
Sales Support Executive
EDS Couriers —Cannock
- From £26,624 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
Quick apply
5d
Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
10d

I want to receive the latest job alerts for book manager in tamworth, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

book manager jobs in tamworth, sts

Sales Support & Customer Care Specialist-12 Month FTC

Exams Invigilator

Operations Manager

Careers Advisor

Deputy Manager

Project Co-ordinator

Nursery and Care Club Manager

Library Assistant

Support Secretary, Urology

Facilities Manager- Spokes

Reservations and Events Manager

Student Administrator

Existing Relationship Adviser

Tyre Fitter

Technical Administrator

Regulatory Assistant

Family Support Worker - Life Story Worker

Registered Manager

Sales Support Executive

Customer Support Scheduler

I want to receive the latest job alerts for book manager in tamworth, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected