Helpdesk team leader Work, Jobs in Tamworth, Sts (with Salaries)

Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Help Desk Operator
Derby City Council —Derby
- £23,925 - £29,540 a year
- Call to connect
- Communication skills
- Annual leave
- Employee assistance programme
7d
Customer Service Consultant
HSBC Global Services Limited —Derby
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
13d
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
10d
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
14d
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Cardiothoracic Admin Manager
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
7d
ICT Technician (South)
Saint Benedict, a Catholic Voluntary Academy —Derby
- £24,796 - £25,583 a year
- Weekend availability
- School
- Employee assistance programme
2d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
2d
Senior Occupational Health Advisor
Optima Health —Derby
- Up to £47,000 a year
- Part-time
- Paid training
- Annual leave
Customer Service Advisor Nights
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Sales
- Business development
- Organisational skills
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Facilities Management Senior Assistant
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- In-person
15h
Assistant Surveyor
Cushman & Wakefield —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Property & Facilities Maintenance Technician
Molson Coors Brewing Company —Burton-On-Trent
- Maintenance
- Microsoft Office
- Organisational skills
11d
Multi-Skilled Electrical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills

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Senior Scheduler

Equans -
Tamworth

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Help desk

Full job description

Senior Scheduler

Offer ID:

84251

Job:

Support Functions / Admin Support

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for a Senior Scheduler to join our team in Tamworth on a permanent basis.

This is a full time role. On offer is a competitive salary, and benefits package

What will you deliver?

Team Coordination: Supervise and provide guidance to planners, ensuring they prioritise tasks effectively and adhere to policies
Workload Distribution: Oversee workload allocation across the planning team to ensure balance and efficiency
Long-Term Planning: Develop strategies for large-scale or long-term maintenance projects (E.g. cyclical maintenance, refurbishment programs)
Resource Optimisation: Ensure optimal use of operatives, contractors, and materials to meet bot immediate and future demands
Complex Scheduling tasks, such as those involving multiple trades, high volume repairs, or regulatory deadlines
Monitor Team Performance: Track the performance of the planning team, ensuring KPIs such as first-time fix rates, SLA adherence, and tenant satisfaction are met
Reporting: Prepare and present performance reports to management highlighting trends, risks and areas for improvement
Internal Coordination: Act as the liaison between the planning team, contract managers, and operatives to ensure seamless communication
Tenant Escalations: Handle escalated tenant complaints, ensuring timely resolution and improved communication.
Resource and Cost Management: Monitor the efficiency of scheduling to minimise costs while maintaining service quality
Data Analysis: Provide data-driven insights to senior management to support decision-making and strategy development
Workforce Management: Oversee operative rotas and ensure sufficient staffing levels for routine, planned, and out of hours repairs

What can we offer you?

On offer is a competitive salary, company vehicle and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous Senior Scheduler
Experience and proven skills in helpdesk call processes and processing
Experience and skills in planning, prioritisation and allocation of works to operatives
Ability to follow processes and guidelines and train direct reports in required processes
Strong abilities to prioritise and work well under challenging targets

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us and EQUANS has a Policy on the Recruitment of Ex-Offenders, a copy can be provided on request.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

Place:

Workplace : Tamworth United Kingdom

Apply Now

Refine Your Search

helpdesk team leader jobs in tamworth, sts

Senior Scheduler

Help Desk Operator

Customer Service Consultant

Customer Service Advisor

Technical Support Team Leader

Maintenance Helpdesk Executive

Maintenance Helpdesk Coordinator

Cardiothoracic Admin Manager

ICT Technician (South)

Service Desk Manager

People Operations Lead

Senior Occupational Health Advisor

Customer Service Advisor Nights

Apprenticeships at ASSA ABLOY UK

Tramps Data & Systems Manager

Workplace Experience Manager

Facilities Management Senior Assistant

Assistant Surveyor

Property & Facilities Maintenance Technician

Multi-Skilled Electrical Engineer

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