Innovation manager Work, Jobs in Tandridge, Sry (with Salaries)

Customer Success Manager
Nice —London
- Computer Science
- Microsoft Office
- SQL
Marketing Manager
Knights Garden Centres —Godstone
- £20,000 - £27,000 a year
- Part-time
- Analysis skills
- Project management
- In-person
- Free parking
- Paid training
Quick apply
4d
Innovation and Enterprise Manager
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £54,000 - £57,000 a year
- Hybrid work
Senior NPD & Innovation Manager
zendbox —Paddock Wood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Production Manager
Energy Solutions —Aylesford
- From £45,000 a year
- Full-time
- Engineering
- ERP systems
- Bachelor's degree
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Commercial Director
Holmewood House School —Royal Tunbridge Wells
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Free parking
Quick apply
5d
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
Product Manager
Servomex —Crowborough
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Bachelor's degree
- Annual leave
- Flexible schedule
1d
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
PROJECT MANAGER – SYSTEMS AND DATA
Falcon Coffees Ltd —Lewes
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Software development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
5d
Innovation Networks Manager
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Annual leave
- Employee assistance programme
11d
Assistant Project Manager
Tetra Tech —London
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Aviation Invoicing Manager
JMC Aviation —Biggin Hill
- Microsoft Powerpoint
- Maintenance
- English
- Relocation assistance
- Annual leave
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Sales and Marketing Manager
The GOAT Mongolian kitchen Lounge —London
- £40,000.00 - £68,025.75 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
Quick apply
Senior Creative Manager - Design Studios
Boston Consulting Group —London
- Full-time
- Management
- Marketing
- English
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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innovation manager jobs near tandridge, sry

Customer Success Manager

Nice -
London

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Job details

Qualifications

TCP
Computer Science
Microsoft Office
SQL
VoIP
Bachelor's degree
Scripting
TCP/IP
AI
Business
Account management
Communication skills
Dutch

Full job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
Build trusted‑advisor relationships, demonstrating a strong understanding of Dutch business culture and customer expectations
Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform
Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
Travel up to 25–30%, to support customer success activities

Have you got what it takes?

Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments
Strong ability to translate technical and AI‑driven capabilities into business value and outcomes
Excellent analytical, problem‑solving, and customer engagement skills
Proven experience managing multiple customer accounts simultaneously
Excellent communication skills, both verbal and written
Ability to work effectively in a fast‑paced, customer‑centric environment
Proficient in Microsoft Office applications
Able to work independently with minimal supervision
Strong working knowledge of contact centre platforms, functionality, and design
Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

Understanding of networking, VoIP, and contact centre infrastructure
Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
Familiarity with databases, SQL concepts, or scripting fundamentals
Experience with AI, analytics, automation, or digital CX technologies
Analytical, inquisitive, service‑oriented mindset with a collaborative approach
Dutch language skills (highly desirable but not essential)

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

Requisition ID: 10383
Reporting into: Director, Customer Success
Role Type: Individual Contributor.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

innovation manager jobs in tandridge, sry

Customer Success Manager

Marketing Manager

Innovation and Enterprise Manager

Senior NPD & Innovation Manager

Global Unlocking Potential - Wellbeing Senior Manager

Production Manager

Project Manager

Senior Project Manager

Commercial Director

People Operations Manager

Product Manager

Regional Service Improvement Manager

PROJECT MANAGER – SYSTEMS AND DATA

Innovation Networks Manager

Assistant Project Manager

Aviation Invoicing Manager

Head of Dispensary Operations

Sales and Marketing Manager

Senior Creative Manager - Design Studios

Commercial Director

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