Delivery director Work, Jobs in Tanfield, Dur (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Director of Customer Experience
TSG —Gateshead
- £0.01 - £90,000.00 a year
- Travel
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
15h
Customer Success Director
TSG —Newcastle upon Tyne
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Delivery Director - North East Regional Care Co-operative
Durham County Council —Durham
- £119,532 a year
- Full-time
- Hybrid work
- Tax experience
- Annual leave
1d
Head of Quality and Account Management
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
13h
Head of Service Delivery Management - Oracle
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Management
- AWS
Quick apply
Account Director - Pharma, Healthcare & Life Sciences
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- AWS
- Leadership
- Life insurance
Quick apply
13d

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Director of Customer Experience
TSG —Gateshead
This is a high-impact leadership role that bridges strategy and operational delivery, combining board-level influence with hands-on engagement with customers…
£0.01 - £90,000.00 a year
Quick apply
15h
PA to Divisional Director
BarrattDevelopments —Gateshead
Professional and pleasant manner in dealing with internal and external customers. Perform general office administration tasks as and when required to meet the…
13d

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Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

delivery director jobs in tanfield, dur

Account Director

Director of Customer Experience

Customer Success Director

Delivery Director - North East Regional Care Co-operative

Head of Quality and Account Management

Head of Service Delivery Management - Oracle

Account Director - Pharma, Healthcare & Life Sciences

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