Team leader, planning & advice Work, Jobs in Tarleton, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
5d
Library Space and Experience Team Leader
Liverpool John Moores University —Liverpool
- £38,784 - £46,049 a year
- Full-time
- Customer service
- Supervising experience
- No degree
- Annual leave
11d
Team Leader: Student Support, Advice & Funding
University of Greater Manchester —Bolton
- £42,254 - £48,823 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
5d
Business Support Officer| Permanent| Full-Time x 3 posts
Lancashire County Council —Preston
- £25,989 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Annual leave
5d
Team Administrator
Lancashire and South Cumbria NHS Foundation Trust —Leyland
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- IT
11d
ATTENDANCE & ADMIN OFFICER
Lancashire County Council —Preston
- £28,142 - £32,061 a year
- Full-time
- Administrative experience
- Organisational skills
- School
2d
Library Engagement Team Leader
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Annual leave
11d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Information & Advice Adviser
Age UK Lancashire —Lytham St. Annes
- £25,753 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
Team Leader
N-compass Towards a Brighter Future Ltd —Preston
- £29,880.90 a year
- Full-time
- Leadership
Quick apply
10d
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Facilities Management —Preston
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Team Leader - Community Advice Projects
Citizens Advice —Wigan
- £20,800 - £22,800 a year
Team Leader - Community Advice Projects
Citizens Advice Wigan Borough —Leigh
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Project management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
Team Leader - Young Person's Service Ref: 0163ZN
WithYou —Preston
- £30,900 - £37,080 a year
- Full-time
- Annual leave
- Referral programme
Quick apply
5d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Team Leader
The Fedcap Group —Liverpool
- £36,555 - £40,170 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Annual leave
4d
Private Sector Housing Team Leader
West Lancashire Borough Council —Skelmersdale
- £48,226 - £50,269 a year
- Full-time
- Communication skills
- Annual leave
Education Recruitment Team Manager
Operam Education Group —Bamber Bridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Progress Leader
The City of Liverpool College —Liverpool
- £33,069 - £36,125 a year
- Computer literacy
- English
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Shift Team Leader
Essity —Skelmersdale
- Full-time
- Continuous improvement
- Leadership
- Communication skills
9d

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team leader, planning & advice jobs near tarleton, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
5 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

team leader, planning & advice jobs in tarleton, lan

Head of Customer Experience

Library Space and Experience Team Leader

Team Leader: Student Support, Advice & Funding

Business Support Officer| Permanent| Full-Time x 3 posts

Team Administrator

ATTENDANCE & ADMIN OFFICER

Library Engagement Team Leader

Contact Centre Team Leader

Information & Advice Adviser

Team Leader

Customer Service Helpdesk Advisor (Reactive Planner)

Team Leader - Community Advice Projects

Team Leader - Community Advice Projects

Team Leader - Young Person's Service Ref: 0163ZN

Senior Customer Service Manager

Team Leader

Private Sector Housing Team Leader

Education Recruitment Team Manager

Progress Leader

Shift Team Leader

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