Helpdesk support Work, Jobs in Tarporley, Chs (with Salaries)

PALS Advisor
Countess of Chester Hospital NHS Foundation Trust —Chester
- £28,392 - £31,157 a year
- Full-time
- Data entry
3d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
8d
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Junior IT Support Technician
IT-Pro Support —Ruabon
- £23,000 - £25,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
Quick apply
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
2d
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Helpdesk Planners (Internal applications only)
Novus Property Solutions Ltd —Warrington
- Full-time
- Organisational skills
- IT
- Employee discount
Quick apply
1d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
10d
Customer Journeys Manager, Payments
HSBC Global Services Limited —Chester
- Full-time
- Analysis skills
- Product management
23h
Operational Delivery Admin
ISS Facility Services —Stoke-on-Trent
- Administrative experience
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
7d
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
10d
Shift Lead - Food - Merseyside Region
Marks & Spencer —Warrington
- £14.47 an hour
- Weekend availability
- Employee discount
9d
Shift lead - Cafe - Liverpool One
Marks & Spencer —Liverpool
- £14.47 an hour
- Full-time
- Café
- Employee discount
13d
Client Services Specialist - Liverpool
Rapport —Liverpool
- £29,754 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
14d
Area Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Weekend availability
- Customer service
- Supervising experience
- Patient care
- Employee assistance programme
- Employee discount
Quick apply
3d

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helpdesk support jobs near tarporley, chs

PALS Advisor

Countess of Chester Hospital NHS Foundation Trust -
Chester

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
3 days ago

Qualifications

Data entry
Help desk

Full job description

Working Full time: 37.5 hours per week

You will be part of a team responsible for the delivery of the Trust’s statutory requirement of listening and responding to patients and the publics concerns.

You will be responsible for managing the Patient Experience helpdesk, working autonomously to respond to and action any concerns identified and working collaboratively with the appropriate clinical or business team to address any issues.

Your focus will be to provide a single point of contact for patients, families & the public who wish to raise complaints regarding the care, treatment or services delivered at the Trust.

You will ensure that patients and the public receive a timely, sensitive, fair and thorough response to their queries, concerns and complaints.

You will support the Complaints Handlers to ensure all contacts are dealt with appropriately and that statutory and regulatory requirements are met in full.

You will support the Deputy Head of Complaints and PALS with the monitoring of patient feedback from a range of different sources, including but not limited to the friends and family website, NHS Choices, and social media.

You will identify issues from contacts with patients, relatives and carers concerning the service they receive and support service improvement.

The list below is to outline the main duties involved; however, this is subject to change and will vary within the given role.

1. You will work within a rota of staff to cover the Patient Experience helpdesk – this includes email/ telephone/ face to face contacts

2. You will be responsible for providing a single point of contact for patients, families & the public

3. You will be responsible for receiving and responding to complex and sensitive information provided by clinicians, non-clinical staff, patients, families & the public

4. You will act on information received, working autonomously to address any issues or concerns raised including signposting to outside organisations

5. You will ensure complainants are updated regarding actions taken.

6. You will support the Deputy Head of Complaints and PALS in ensuring there is high visibility of the PALs services within the trust; supporting patients and families to access and navigate the complaints and feedback processes

7. You will act within the Trust Information Governance and Serious Incident policies at all times, ensuring the Trust’s obligation to ‘Duty of candour’ is consistently met within your role as Patient Experience Advisor

8. You will be responsible for relevant data entry and store data in real time within the Datix system

9. You will raise items for escalation to the Complaints Handlers, where appropriate

10 You will act as facilitator and mediator at meetings to support patients and staff with PALS concern

The Trust’s services are provided from three locations:

The Countess of Chester Hospital: providing 473 general and acute beds.
Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Apply Now

Refine Your Search

helpdesk support jobs in tarporley, chs

PALS Advisor

CCTV Control Room Operator

IT Customer Service Desk Officer

Service Co-ordinator - Helpdesk - 12 month FTC

Junior IT Support Technician

Customer Service Consultant

IT Services Engineer

Service Coordinator (Helpdesk)

Helpdesk Planners (Internal applications only)

IT Technician

Customer Journeys Manager, Payments

Operational Delivery Admin

Service Delivery Manager

Reception and Helpdesk Administrator

Service Coordinator

IT Service Desk Manager

Shift Lead - Food - Merseyside Region

Shift lead - Cafe - Liverpool One

Client Services Specialist - Liverpool

Area Supervisor

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