Somerset county council Work, Jobs in Taunton Ta1 (with Salaries)

Customer Service Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- Full-time
- Hybrid work
- English
- IT
- Computer skills
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor(Specialist)
Somerset Council —Taunton
- £21,072 - £22,817 a year
- Hybrid work
- Customer service
- IT
- Computer skills
- Annual leave
2d
Customer Service Advisor
Somerset Council —Taunton
- £14,634 - £15,101 a year
- Hybrid work
- Customer service
- Communication skills
- Annual leave
7h
Partnerships Officer
Somerset Council —Taunton
- £28,142 a year
- Full-time
- Communication skills
- Annual leave
1h
Planning Technician
Somerset Council —Taunton
- £17,158 - £19,236 a year
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Work from home
14d
Facilities Officer
Somerset Council —Taunton
- £15,315 - £15,804 a year
- Part-time
- English
- Travel
- IT
- Annual leave
7d
Lifeline Response Officer
Somerset Council —Taunton
- £28,598 - £32,061 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
13d
Somerset Lifeline Support Officer
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
10d
Compliance & Helpdesk Assistant
Somerset Council —Taunton
- £10,074 - £10,395 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
6d
Child Exploitation Support Worker
Somerset Council —Taunton
- £28,598 - £32,061 a year
- Full-time
- Annual leave
7d
Business Support Assistant
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Annual leave
Family Time Support Worker
Somerset Council —Taunton
- £25,989 - £28,142 a year
- Care experience
- Administrative experience
- IT
- Annual leave
Education Engagement Officer
Somerset Council —Bridgwater
- £28,598 - £32,061 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
Exchequer Finance Assistant (Accounts Receivable)
Somerset Council —Taunton
- £20,240 - £21,072 a year
- Hybrid work
- Customer service
- Continuous improvement
- IT
- Annual leave
Fostering Intervention Worker
Somerset Council —Taunton
- £32,584 - £36,047 a year
- Weekend availability
- Childcare
- Working with children
- Travel
- Annual leave
9d
Beach Safety Warden
Somerset Council —Taunton
- £13.05 - £13.47 an hour
- Weekend availability
- Resort
7d
Connect to Work Employment Support Co-Ordinator
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
2d
Youth Justice Intervention Worker
Somerset Council —Taunton
- £28,598 - £32,061 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
- Annual leave
9d
Grounds Operative (Wellington)
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Microsoft Outlook
- Driving
- Travel
- Annual leave
Schools Compliance Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Annual leave

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Customer Service Assistant

Somerset Council -
Taunton

Apply Now

Job details

Full-time | Fixed term contract
£24,796 - £25,185 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

English
IT
Computer skills

Full job description

Date: 10 Jul 2026

Location: Taunton, GB, TA1 4DY

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Company: Somerset Council

Customer Service Assistant

Salary: Grade 15- ranging from £24,796 to £25,185 per annum for 37 hours per week

Closing Date: 24 July 2026

Key information

The Customer Service Team act as the ‘front door’ for customers needing assistance with all services provided by Somerset Council.
Within our Children’s team, we need a Customer Service Assistant who will input information and referrals for Children’s Social Care and other children’s services.
It offers hybrid working, with 1 day per week required in the office (once trained) and the remaining days can be home or office based as you wish.
Office location base is County Hall, Taunton
37 hours. Customers can contact us between 8.30am-5.00pm Monday to Friday so, your work pattern will be within these hours.
Fixed Term contract for 12 months

What will I be doing?

We’re working to improve the lives of Families and Children here in Somerset – and you’ll be a key part of that.

Your day-to-day work will involve:
Much of this role is not customer facing and therefore may suit someone who enjoys working quietly and methodically with great attention to detail.
You will be communicating with professionals and members of the public via email about a range of queries such as safeguarding concerns, Special Educational Needs queries, and logging Police reports and electronic referrals.
You will be dealing with electronic referrals and emails which may result in making calls to a professional for any additional information.
Issuing work permits, chaperone licences and performance licences
Liaising with social workers

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

Confidence and resilience to handle high volume, sensitive and emotive interactions.
Good computer skills, confidence to learn new systems and use multiple technologies.
Enthusiasm to learn about our services, a positive and calm way of working and a problem-solving mindset.
Attention to detail, methodical and the ability to follow a process
Professionalism to adhere to process and understand the confidential and sometimes difficult nature of interactions we handle.
Experience is not essential; however, it will be useful and if you do have experience of any of our Children, Families or Education services on a personal or professional basis then please make this clear in your application.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What’s in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work, they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
Generous annual leave allowance, with the opportunity to purchase additional leave.
Staff discounts in gyms.
Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

Anything else I should know.

As this is a customer related role, the postholder must be able to communicate clearly and effectively in spoken English to support members of the public. This requirement is in line with our duties as a public authority under Part 7 of the Immigration Act 2016.

This post may require a criminal background check via the Disclosure procedure.

If you would like to find out more about this exciting opportunity before applying, please email Louisa Mulligan, Team Manager [email protected] for an informal chat.

Interviews will take place at County Hall on Friday 7 August 2026.and will include a basic test to ensure you can find important details from a fictional police report.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

Apply Now

Refine Your Search

somerset county council jobs in taunton ta1

Customer Service Assistant

Customer Service Advisor(Specialist)

Customer Service Advisor

Partnerships Officer

Planning Technician

Facilities Officer

Lifeline Response Officer

Somerset Lifeline Support Officer

Compliance & Helpdesk Assistant

Child Exploitation Support Worker

Business Support Assistant

Family Time Support Worker

Education Engagement Officer

Exchequer Finance Assistant (Accounts Receivable)

Fostering Intervention Worker

Beach Safety Warden

Connect to Work Employment Support Co-Ordinator

Youth Justice Intervention Worker

Grounds Operative (Wellington)

Schools Compliance Assistant

I want to receive the latest job alerts for somerset county council in taunton ta1

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