About Relyon Guarding and Security Services
Relyon Guarding and Security Services is a privately owned business, established over 25 years ago with multiple contracts with many prestigious clients across the Bristol and the Southwest, with offices in Bristol, and Taunton. We provide mobile response and static security to many clients including Bath and Northeast Somerset Council, Environment Agency, Seasalt Cornwall and Bupa to name a few.
The Role
Managing the provision of mobile keyholding and static security services at our Taunton office.
An experienced service delivery manager, you'll work closely with the Head of Operations to lead a small team of security personnel to deliver services to client requirements. With full responsibility for operational performance, you will ensure that your teams are recruited, trained, briefed and deployed to provide an effective security presence.
You will also use your strong IT skills to maintain and organise systems and records including rotas, monthly reports, budgets and payroll.
With excellent communication and interpersonal skills, you'll work closely with client representatives, colleagues to investigate, understand and resolve problems. You will also support your team by carrying out ‘hands-on' operational activities if required.
Working hours are Monday - Friday, however as a business that operates 24/7 you will need to be flexible to manage and support your team. Site visits on nights and weekends will be required.
You will carry out a range of duties including:
- To be responsible for the performance of the company's operation at set location and to control the activities of employees within the company's policy and procedures.
- Overall responsibility for ensuring the Team carry out all aspects of their duties to the required standard and on time
- Ensure that assignment instructions (at each designated location) and control room procedures/instructions are kept up to date and that all relevant parties are informed (re-trained as appropriate) of changes.
- Overall responsibility to ensure that refresher/initial training and re-training are carried out to the required specification and in according to the yearly plan.
- Approval of rosters, ensuring that the roster complies with the working time directive, all posts are filled using qualified personnel, that adequate reserves are trained and that contingency plans for absences (authorised and unauthorised) are maintained at all times.
- Reporting to the Head of Operations on all activities for the month to include, nonconformities, Incidents, disciplinary actions, training, staffing levels, leavers, new recruits, etc.
- Maintenance of standards & discipline of the Security Team.
- Overall responsibility of maintaining up to date personnel and training records on all members of the security team.
- On call 24/7 and able to handle out of hours issues (out of hours alarm activations, sick calls, additional client requests
- Maintain and manage client expectations, delivering a great service
experience is essential, and to succeed in this role you will also need:
- Strong leadership skills and experience in managing various HR processes such as performance improvement, disciplinary and mentoring.
- Strong customer service skills.
- Experience is working in a fast-paced environment, preferably in a 24/7 operational environment.
- Experience in a customer-facing role, ideally in security.
- Strong IT skills.
- Good commercial understanding.
- Experience in delivering to KPI’s.
- Attention to detail.
- Full Driving Licence.
In addition, the role will require you to hold a valid SIA Licence and be vetted to BS7858.
Applicants from a security background with a solid understanding of the British Standards associated with an ACS security company would be an advantage.
Benefits
· Full training will be provided.
· Full uniform and equipment to complete the role is provided.
· We will bear the cost of your SIA licence renewal.
· Vehicle is provided for the role however own vehicle is required to and from office.
If you are dedicated, reliable and ready to contribute to a leading security service provider, we would love to hear from you. Apply today to become a valued member of the team.
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
Work Location: In person
