Date: 30 Jul 2026
Location: Taunton, GB, TA1 4DY
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Company: Somerset Council
Closing Date: 13 August 2026
Salary: Grade 11 – £32,597 to £36,363 per annum
Are you passionate about using data and insight to drive meaningful change?
As a Business & Benefits Analyst, you'll have the opportunity to shape how Somerset Council delivers services for residents, communities and colleagues. Working on high-profile transformation and improvement projects, you'll help turn ideas into evidence-based solutions that make a real difference. If you're looking for a role where your analysis, curiosity and influence can directly improve public services, we'd love to hear from you.
Role Summary
The Business & Benefits Analyst helps Somerset Council make informed decisions about service improvement and transformation. By gathering and analysing data, mapping processes, engaging stakeholders and evaluating the benefits of change, you'll provide the evidence needed to identify opportunities, solve complex business challenges and support investment decisions. Your work will help ensure transformation projects deliver measurable improvements, maximise value for money and support the Council's ambition to provide high-quality, efficient services for Somerset residents.
What You'll Do - Key Responsibilities
Analyse data and identify opportunities to improve services and deliver measurable benefits.
Support the development of business cases and cases for change through evidence-based insight and recommendations.
Map business processes and customer journeys to identify issues, risks and areas for improvement.
Carry out root cause analysis to understand challenges and develop effective solutions.
Facilitate workshops, consultations and engagement activities with stakeholders and service users.
Monitor, forecast and report on benefits, progress and outcomes across transformation projects.
Provide advice and support on business analysis, change management and continuous improvement approaches.
Support governance and review processes, ensuring lessons learned are captured and shared.
What We're Looking For - Knowledge, Experience, and Skills
Experience analysing data and turning insights into practical solutions.
Knowledge of business analysis, process mapping and continuous improvement approaches.
Strong communication and stakeholder engagement skills.
Ability to identify problems, analyse root causes and support effective change.
Experience working in project, transformation or service improvement environments.
Relevant qualification or equivalent experience in business analysis, data analysis or a related field.
Additional Information
What We Offer
30 days' annual leave, plus bank holidays
Permanent contract, 37 hours per week
Hybrid working, with a mix of home and office-based working
A generous benefits package that supports your wellbeing, work-life balance and professional development
Application guidance: To help you showcase your skills and experience, we encourage you to use the STAR method (Situation, Task, Action, Result) when completing your application. This helps us understand your contribution and the impact you've made in previous roles.
Interviews are scheduled to take place on Monday 24 August and Tuesday 25 August.
Important information: Unfortunately, we are unable to offer sponsorship for this role.
For an informal discussion about the role, please contact James Wyatt, Service Design and Change Lead, at
[email protected].
Please review the attached Job Description for full details of the role, responsibilities and requirements:
