The closing date is 9th Jul 2026
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Job summary
Join our Outpatient Administration team at Musgrove Park Hospital, an exciting role within our General Outpatients Team.
This is a fantastic opportunity to join our busy and supportive Outpatient Administration team at Musgrove Park Hospital. You will take responsibility for covering reception and supporting a variety of tasks across the department, with the flexibility to provide cross cover for colleagues during periods of absence to ensure continuity of service and patient care.
The role requires adherence to Trust policies and a commitment to upholding the Trust's values and standards in all aspects of your work.
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Main duties, tasks & skills required
The post holder is required to cover reception duties in Outpatient settings providing support to the clinical teams who see patients in that area. Tasks will include checking in of patients, collecting and updating patient demographics, assisting with patients checking in on automated systems, answering patient queries, preparing patient notes for clinic, scanning and verifying clinic correspondence, and booking of outpatient appointments. There will be an expectation to provide cross cover for colleagues during periods of absence.
The post holder is required to participate in team and Trust meetings as requested and adhere to Trust Policies and maintain the Trusts values and core standards.
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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Person specification
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Qualifications
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Essential
As a minimum GSCEs in English Language and Maths or functional skills
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Experience
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Essential
Minimum 1 year office experience within last 5 years
Evidence of prioritising workloads/good time management
Proven experience of working well as part of a team
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Desirable
Experience of working in a healthcare setting/previous experience of NHS administration processes
Minimum 1 year office experience within last 5 years
Experience of high volume contacts with patients/customers using the telephone
Experience working on a reception meeting and greeting patients/customers
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Additional Criteria
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Essential
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
Must be able to communicate in English Language, both written and verbally appropriate
Excellent communication skills, able to communicate effectively at all levels
Ability to maintain good quality professional relationships even when dealing with contentious matters
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Desirable
Knowledge of medical terminology
Working knowledge of in-house hospital systems
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Kelly Fearn
[email protected]
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 to £25272.00 Yearly
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Contract
Fixed Term
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Duration
10 Month(s)
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Working pattern
Part-Time
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Reference number
184-OL-OR-5138
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Job locations
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
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