Customer service manager Work, Jobs in Taunton, Som (with Salaries)

Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service / Account Manager
Carly Press —Wellington
- £26,702 - £33,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
9d
Assistant Manager - Taunton
BoyleSports —Taunton
- £13.20 an hour
Quick apply
3d
Store Manager - Taunton
Oak Furnitureland —Taunton
- £50,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Assistant Service Manager
Vertu Motors —Bridgwater
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Quick apply
Logistics Manager - Taunton
AJM Healthcare —Taunton
- Customer service
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
9d
Sales Manager
Furniture Village —Taunton
- £42,500 - £51,500 a year
- Full-time
- Employee discount
Quick apply
4d
Customer Service Manager
Leonardo UK Ltd —Yeovil
- £59,000 - £66,000 a year
- Full-time
- Hybrid work
- Military
- Flexible schedule
- Referral programme
8d
Customer Service Manager - Tiverton
Morrisons —Witheridge
- Hospitality
- Team management
- Employee discount
Quick apply
11d
Area Sales Manager
Brakes —Taunton
- Up to £34,000 a year
- Full-time
- Salesforce
- Annual leave
Customer Service Manager - Bridgwater
Morrisons —Bridgwater
- Hospitality
- Team management
- Employee discount
Quick apply
4d
Business Development Manager (BDM) - Bath - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bridgwater
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Van Service Manager / Taunton
City West Country Ltd —Taunton
- Up to £48,550 a year
- Full-time
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
2d
Store Leader
Carbase —Weston-super-Mare
- Up to £70,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
Customer Relations Manager
Crystal Care Group —Crewkerne
- £40,000 a year
- Weekend availability
- Communication skills
Garden Centre Manager
Mole Avon Country Stores —Honiton
- £32,000 - £35,000 a year
- Full-time
- Bilingual
- Management
- Merchandising
- Free parking
- Store discount
Quick apply
5d
Team Leader
Card Factory —Weston-super-Mare
- £13 an hour
- Leadership
13d
Assistant Branch Manager
Travis Perkins —Dulverton
- Full-time
Business Development Manager (BDM) - Yeovil - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Yeovil
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Branch Manager
CRS Building Supplies —Bridgwater
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
12d

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Head of Operations

Berrys Coaches (Taunton) Ltd -
Taunton

Quick apply

Job details

Permanent | Full-time
£65,000 - £80,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Leadership
Communication skills

Full job description

HEAD OF OPERATIONS

Berry’s Coaches (Taunton) Ltd

Taunton, Somerset

Berry’s Coaches is an independent, employee-owned transport business with over 100 years of history and a strong reputation for delivering high-quality coach, bus and transport services across the South West and beyond.

Operating a diverse fleet across scheduled express services, private hire, UK and international tours and school contracts, the business is entering an ambitious new phase of operational development, cultural progression and long-term growth.

Following the company’s transition to an Employee Ownership Trust (EOT), we are seeking an experienced and capable Head of Operations to help lead the next stage of the company’s evolution.

This is a rare opportunity for the right individual to play a major role in helping modernise and professionalise operations within a long-established independent business, helping transition the company from a traditional family-run SME structure into a highly organised, well-managed and scalable employee-owned business positioned for ambitious future growth.

We are seeking somebody capable of strengthening operational structure, improving communication and accountability, developing managers and helping establish a high-performance, people-focused operational culture aligned with the long-term values of the business and its employee ownership model.

The successful candidate will become part of the company’s senior leadership team, working closely with the Managing Director and Board to help shape the long-term operational direction and strategic development of the business. The role will involve attendance at strategic and management meetings, contributing directly to operational planning, business improvement and future growth initiatives.

THE ROLE

This is a role focused on operational oversight, management, structure and long-term operational development.

The role is less focused on day-to-day transport allocation and live operational control, and instead centred around:

Leadership
Operational accountability
Process and systems improvement
Organisation and planning
Communication
Management development
Cultural progression

Direct operational responsibility will include oversight of:

Engineering & Workshops
Operational Logistics
Driver Management
Compliance
Overall Operational Communication & Structure
Overall Operational Standards

Direct Line Management responsibility for:

· Transport Managers

· Workshop Manager

· Fleet Supervisor

· Operations Team

· Driver Workforce

KEY RESPONSIBILITIES

Strengthen management systems to create structure, organisation and accountability across operational teams
Improve operational communication, coordination and forward planning
Improve operational standards, professionalism and presentation across the business
Ensure managers and supervisors complete tasks and responsibilities in a timely manner and to a high standard
Reduce reactive working practices through stronger systems, management controls and processes
Develop managers and supervisors to approach problems with a ‘can-do’ attitude and make confident, consistent and commercially sound decisions
Introduce and develop KPI reporting, operational performance measures and management visibility
Strengthen customer feedback systems and drive operational improvements based on customer insight and identified trends.
Maintain high standards of customer experience and satisfaction through effective leadership and oversight of all operational departments
Ensure Compliance with Health and Safety policies across operational departments
Lead positive cultural development across the business, helping establish clear behavioural expectations and professional standards, and driving engagement within an employee-owned and values-led environment.

ABOUT YOU

We are looking for a strong operational leader with excellent people-management and communication skills.

You will likely have significant experience within operational leadership environments and demonstrate:

Strong leadership and management capability
Experience leading operational, structural or cultural change
Ability to create structure, accountability and process improvement
Calm, professional and solutions-focused leadership style, with a ‘can-do’ attitude
Confidence managing people fairly, consistently and professionally
Strong communication and organisational capability
Ability to identify root causes and implement sustainable improvements
Experience developing managers and improving team standards
A modern approach to operations management and technology
Competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).

Experience within bus, coach, haulage or logistic service sectors would be advantageous, but leadership capability, operational mindset and cultural fit are considered more important than direct industry background.

WHAT WE OFFER

Senior leadership opportunity within an established and ambitious independent business
Genuine opportunity to influence operational standards, culture and long-term business development and strategy
Employee ownership tax-free profit share
Potential future involvement within Employee Ownership Trust governance
Potential future development to board level position
Employee-owned business environment
Relocation support may be considered for the right candidate
Competitive remuneration package

Remuneration Package

· £65-80,000 annual salary

· Car allowance

· Performance linked annual bonus

LOCATION & HOURS

Taunton, Somerset

This role requires strong visibility within the business and operational flexibility where required.

Pay: £65,000.00-£80,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in taunton, som

Head of Operations

Customer Service / Account Manager

Assistant Manager - Taunton

Store Manager - Taunton

Assistant Service Manager

Logistics Manager - Taunton

Sales Manager

Customer Service Manager

Customer Service Manager - Tiverton

Area Sales Manager

Customer Service Manager - Bridgwater

Business Development Manager (BDM) - Bath - Circa 41k Basic - 53k OTE Uncapped

Van Service Manager / Taunton

Store Leader

Customer Relations Manager

Garden Centre Manager

Team Leader

Assistant Branch Manager

Business Development Manager (BDM) - Yeovil - Circa 41k Basic - 53k OTE Uncapped

Branch Manager

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