Head of customer experience Work, Jobs in Taunton, Som (with Salaries)

Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Patient Care Operations Manager
EMED Group —Wellington
- £36,000 a year
- Weekend availability
- Management
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Assistant - Food - Taunton
Marks & Spencer —Taunton
- £13.41 an hour
- Part-time
- Employee discount
3d
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
9d
Head of People - Howards Group
Howards Motor Group —Weston-super-Mare
- £50,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Employee assistance programme
3h
Head of Logistics, Isleport
YeoValley —Highbridge
- Leadership
Quick apply
11d
Head of Customs Compliance, Helicopters UK
Leonardo UK Ltd —Yeovil
- £66,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Flexible schedule
- Referral programme
19h
Operations Manager - Children's Services - Mendip
Somerset Council —Taunton
- £65,090 a year
- Full-time
- Annual leave
3d
Specialty Administrator - ENT
Somerset NHS Foundation Trust —Taunton
- £25,760 - £27,476 a year
- Full-time
- IT
- Typing
- Annual leave
- Employee discount
Community Safety Partnerships Manager
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- No degree
- Annual leave
4d
Customer Service Assistant / Despatch Assistant
Taunton Leisure Ltd —Taunton
- £8.00 - £12.71 an hour
- Full-time
- Microsoft Word
- Sales
- Customer service
- Employee discount
Quick apply
Head of Export Compliance, Helicopters UK
Leonardo UK Ltd —Yeovil
- £66,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Flexible schedule
- Referral programme
19h
Welfare Manager
Somerset Council —Taunton
- £49,282 a year
- Call to connect
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
Transport Manager
Toolstation —Bridgwater
- Full-time
- Contracts
- Communication skills
14d
Operations Manager - Syphons
Oneline —Wellington
- Full-time
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Pastry Chef
Blue Diamond Garden Centre —Wellington
- Weekend availability
- Culinary experience
- Customer service
- Cooking
- Employee discount
Quick apply
ELV Operative
EMR Group —Chard
- Full-time
- IT
- Annual leave
Quick apply
Product Manager
IMP Software —Exeter
- Remote
- Azure
- Driving
- Product management
Quick apply
ELV Operative
EMR UK —Chard
- Seasonal
- IT
- Annual leave
Cleaner / 7060 - The Iron Duke, Wellington
J D Wetherspoon plc —Wellington
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
15h

I want to receive the latest job alerts for head of customer experience in taunton, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer experience jobs near taunton, som

Head of Operations

Berrys Coaches (Taunton) Ltd -
Taunton

Quick apply

Job details

Permanent | Full-time
£65,000 - £80,000 a year

Qualifications

Operations management
Leadership
Communication skills

Full job description

HEAD OF OPERATIONS

Berry’s Coaches (Taunton) Ltd

Taunton, Somerset

Closing date for applications is 27/6/26, successful candidates will be contacted by the 3/7/26 to arrange an innitial phone call and explain next steps.

Berry’s Coaches is an independent, employee-owned transport business with over 100 years of history and a strong reputation for delivering high-quality coach, bus and transport services across the South West and beyond.

Operating a diverse fleet across scheduled express services, private hire, UK and international tours and school contracts, the business is entering an ambitious new phase of operational development, cultural progression and long-term growth.

Following the company’s transition to an Employee Ownership Trust (EOT), we are seeking an experienced and capable Head of Operations to help lead the next stage of the company’s evolution.

This is a rare opportunity for the right individual to play a major role in helping modernise and professionalise operations within a long-established independent business, helping transition the company from a traditional family-run SME structure into a highly organised, well-managed and scalable employee-owned business positioned for ambitious future growth.

We are seeking somebody capable of strengthening operational structure, improving communication and accountability, developing managers and helping establish a high-performance, people-focused operational culture aligned with the long-term values of the business and its employee ownership model. A main focus of the role is developing a colaborative working and progressive culture.

The successful candidate will become part of the company’s Senior Leadership Team, reporting directly to the Managing Director and working closely with the Board to help shape the long-term operational direction and strategic development of the business. The role will involve regular attendance at board and management meetings, contributing directly to operational planning, business improvement and future growth and efficiency initiatives.

THE ROLE

This is a role focused on operational oversight, management, structure and strategic long-term operational development.

The role is less focused on day-to-day transport allocation and live operational control, and instead centred around:

Leadership
Operational accountability
Process and systems improvement
Organisation and planning
Communication
People development
Cultural evolution

Direct operational responsibility will include oversight of:

Engineering & workshops
Operational logistics
Driver management
Compliance
Overall operational communication & structure
Overall operational excellence

Direct line management responsibility for:

· Transport Managers

· Workshop Manager

· Fleet Supervisor

· Operations team

· Driver workforce

KEY RESPONSIBILITIES

Strengthen management systems to create structure, organisation and accountability across operational teams
Improve operational communication, coordination and forward planning
Improve operational standards, professionalism and presentation across the business
Ensure managers and supervisors complete tasks and responsibilities in a timely manner and to a high standard
Reduce reactive working practices through stronger systems, management controls and processes
Develop managers and supervisors to approach problems with a ‘can-do’ attitude and make confident, consistent and commercially sound decisions
Introduce and develop KPI reporting, operational performance measures and management visibility
Strengthen customer feedback systems and drive sustainable operational improvements based on customer insight and identified trends.
Maintain high standards of customer experience and satisfaction through effective leadership and oversight of all operational departments
Ensure Compliance with Health and Safety policies across operational departments
Lead positive cultural development across the business, helping establish clear behavioural expectations and professional standards, and driving engagement within an employee-owned and values-led environment.

ABOUT YOU

We are looking for a strong operational leader with excellent people-management and communication skills.

You will likely have significant experience within operational leadership environments and demonstrate:

Strong leadership and management capability
Experience leading operational, structural or cultural change
Ability to create structure, accountability and process improvement
Calm, professional and solutions-focused leadership style, with a ‘can-do’ attitude
Confidence managing people fairly, consistently and professionally
Strong written and verbal communication skills
Strong organisational capability
Ability to identify root causes and implement sustainable improvements
Experience developing managers and improving team standards
A modern approach to operations management and technology

Experience within bus, coach, haulage or logistic service sectors would be advantageous, but leadership capability, people-orientatation, operational mindset and cultural fit are considered more important than direct industry experience.

WHAT WE OFFER

Senior leadership opportunity within an established and ambitious independent business
Genuine opportunity to influence operational standards, culture and long-term business development and strategy
Employee ownership tax-free profit share
Potential future involvement within Employee Ownership Trust governance
Potential future development to board level position
Employee-owned business environment
Relocation support may be considered for the right candidate
Competitive remuneration package

Remuneration Package

· £65-80,000 annual salary

· Car allowance

· Performance linked annual bonus

LOCATION & HOURS

Taunton, Somerset

This role requires strong visibility within the business and operational flexibility where required.

Pay: £65,000.00-£80,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in taunton, som

Head of Operations

Patient Care Operations Manager

Customer Assistant - Food - Taunton

Director of Retail

Head of People - Howards Group

Head of Logistics, Isleport

Head of Customs Compliance, Helicopters UK

Operations Manager - Children's Services - Mendip

Specialty Administrator - ENT

Community Safety Partnerships Manager

Customer Service Assistant / Despatch Assistant

Head of Export Compliance, Helicopters UK

Welfare Manager

Transport Manager

Operations Manager - Syphons

Pastry Chef

ELV Operative

Product Manager

ELV Operative

Cleaner / 7060 - The Iron Duke, Wellington

I want to receive the latest job alerts for head of customer experience in taunton, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected