Gp receptionist/administrator Work, Jobs in Taunton (with Salaries)

GP Receptionist/Administrator
Taunton Vale Healthcare —Taunton
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- GP surgery experience
- Data entry
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GP Receptionist/Administrator
Taunton Vale Healthcare —Taunton
NVQ Level 2 or 3 in Business Administration, Customer Service, or equivalent. Act as the first point of contact for patients and visitors, both in person and…
£12.71 - £13.00 an hour
Quick apply
Receptionist/Administrator
GP Surgery —Beaworthy
General administration including filing, photocopying, scanning. General housekeeping (e.g. keeping reception and waiting areas tidy).
From £12.71 an hour
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GP Receptionist/Administrator

Taunton Vale Healthcare
Taunton

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Job details

Permanent | Part-time | Full-time
£12.71 - £13.00 an hour

Qualifications

Customer service
GP surgery experience
GCSE
Primary care
Data entry
Organisational skills
IT
NVQ
Communication skills

Full job description

About the Role

£12.71-£13 per hour DOE

We are looking for a friendly, organised, and patient-focused Patient Services Advisor to join our busy and supportive team at Taunton Vale Healthcare.

Taunton Vale Healthcare is a well-established GP practice operating across two purpose-built sites in Taunton, providing primary care services to over 13,500 patients. Our Patient Services team plays a vital role in ensuring patients receive efficient, safe, and compassionate support when accessing our services.

As a Patient Services Advisor, you will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

Key Responsibilities

Patient Care & Communication

Act as the first point of contact for patients and visitors, both in person and via telephone.
Provide courteous, efficient, and confidential handling of enquiries.
Book appointments and process requests for home visits, repeat prescriptions, and test results in line with practice procedures.
Provide information and guidance to patients regarding practice services and processes.
Register new patients and ensure all documentation is accurately entered onto the clinical system.

Administration & Data Management

Maintain accurate patient records using the practice’s clinical computer system.
Process incoming and outgoing correspondence, both electronic and paper-based.
File, scan, and distribute documents efficiently.
Record and pass on messages accurately to members of the clinical team.
Handle patient payments for private services in accordance with practice policy.

Operational Support

Support the smooth day-to-day running of the practice.
Provide cover during staff absences where required.
Work flexibly across both practice sites, sometimes at short notice.
Open and close premises when necessary, including setting and deactivating alarms.
Maintain tidy, safe, and welcoming reception and waiting areas.

Teamworking & Development

Participate in team and administration meetings.
Work collaboratively with colleagues to support high-quality patient care.
Undertake relevant training to develop skills and knowledge.
Adhere to practice policies, including confidentiality, data protection, safeguarding, and health & safety.

About You

Essential:

Good standard of education, including GCSE (or equivalent) in English and Maths.
Experience in a busy, Healthcare, patient-facing role.
Strong communication and interpersonal skills.
Good IT and data entry skills with strong attention to detail.
Ability to remain calm and professional under pressure.
Strong organisational skills and the ability to prioritise workload.
Understanding of confidentiality and data protection.
Friendly, reliable, and professional approach to patient care.
Willingness to work flexibly across both practice sites.

Desirable:

Experience working in a GP practice.
Familiarity with clinical systems such as EMIS.
NVQ Level 2 or 3 in Business Administration, Customer Service, or equivalent.
Knowledge of NHS primary care services and GP practice procedures.

Pay: £12.71-£13.00 per hour

Work Location: In person

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