Salary: up to £12.71 per hour
Location: Plymouth
Hours: Saturdays 09:00-17:00 Sundays 10:00-16:00 and Bank Holidays plus opportunities for additional cover when needed.
This is an exciting opportunity to join City West Country Ltd. in our Mercedes-Benz of Plymouth dealership. We are looking for a Receptionist/ Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country?
We are a privately owned, awardwinning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, were offering the right candidate the chance to thrive in a fastpaced, forwardthinking environment
Owned by a fatherandson team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- 25 days holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further
- Approaches & welcomes all visitors in a friendly and open manner
- Capturing customer data to ensure that information is consistent
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases
- Providing all customers in the showroom/reception with immediate attention
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.)
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered
Were looking for someone who:
- Has a strong IT skillset
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Provides excellent customer service experience and interpersonal skills
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Must be accurate and show attention to detail
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Has excellent ability to work under pressure
- Is flexible in dealing with varying workloads and tasks
Is This You?
If youre excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
