Engagement manager Work, Jobs in Teesside, Nyk (with Salaries)

Customer Experience and Service Improvement Manager
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Continuous improvement
- Communication skills
- Annual leave
3h
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
6d
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Bid Manager
razorblue Careers —Stockton-on-Tees
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
Logistics Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- ERP systems
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
10d
Full Time Cinema Manager
Roxy Movies Middlesbrough —Middlesbrough
- £21,060 - £35,100 a year
- Part-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
Quick apply
8d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Collections Manager
Middlesbrough Council —Middlesbrough
- £33,699 - £35,412 a year
- Full-time
- Organisational skills
2d
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Training Coordinator
SeAH Wind —Middlesbrough
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
7d
Senior General Manager
The Auckland Project —Bishop Auckland
- £55,000 - £60,000 a year
- Weekend availability
- English
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
13d
Actemium Automation Teesside - Business Development Manager
VINCI Energies —Billingham
- Up to £70,000 a year
- Sales
- Microsoft Office
- Business development
8d
Content Creator
MBH Distribution —Stockton-on-Tees
- £30,000 - £40,000 a year
- Full-time
- Social media management
- Organisational skills
- AI
- Free parking
- Employee discount
Quick apply
13d
School Engagement and Enterprise Coordinator
University of Hertfordshire —College
- £33,002 - £38,784 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Annual leave
Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
21h
Duty Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
HR Manager
Cicor —Hartlepool
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Store Manager
Toolstation —Thornaby on Tees
- £31,459.09 a year
- Full-time
- Leadership
- Employee discount
Actemium Automation Teesside - Business Development Manager
Actemium UK —Billingham
- Up to £70,000 a year
- Sales
- Microsoft Office
- Business development
Quick apply
8d

I want to receive the latest job alerts for engagement manager in teesside, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engagement manager jobs near teesside, nyk

Customer Experience and Service Improvement Manager

Thirteen -
Middlesbrough

Apply Now

Job details

£45,666 a year
3 hours ago

Benefits

Annual leave
Company pension

Qualifications

Continuous improvement
Communication skills

Full job description

Join us as a Customer Experience and Service Improvement Manager (internally known as Customer Journey and Service Design Lead) at Thirteen Group!

Role Overview:

Do you have a passion for transforming customer experiences and redesigning services to deliver better outcomes?

As Customer Journey and Service Design Lead, you’ll be at the forefront of transforming how customers interact with our services. Championing the customer voice, you’ll work across Thirteen to design and deliver improvements that make our services seamless, customer-centric and even more accessible.

Working closely with our Insight Lead, you’ll map, analyse and refine customer journeys and interactions to enhance service delivery and make a genuine difference to peoples’ lives.

If you have experience of shaping and evolving customer-facing services and re-imagining how services are delivered, we'd love to hear from you.

This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

Salary £45,666 per annum
Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health save money on common health expenses and get access to health and wellbeing support services.
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave

Key Responsibilities:

With overall responsibility for enhancing and transforming the customer experience, you’ll collaborate across teams and services to redesign customer journeys, embed feedback, and support teams to deliver better outcomes.
Work with our central change team to help lead customer journey mapping and service design activity, using themes and insights to identify opportunities to drive service improvements.
Design and deliver skills development and coaching programmes to customer-facing teams. You’ll embed clear and consistent standards, processes, and expectations in core frontline service delivery.
You’ll ensure customer journeys reflect the diverse needs of our customers, with a focus on service accessibility, inclusion, and regulatory compliance.

About You:

Passionate about continuous improvement and innovation, you’ll have experience leading and reviewing service improvement initiatives and customer journeys.
Your experience may come from specialisms such as customer engagement, service development, or business transformation and improvement.
The ability to coach and develop colleagues in customer service delivery.
Great communication and collaboration skills to build relationships across teams, with fantastic facilitation and influencing skills to make a positive impact.
You’ll understand social housing challenges and customer needs.
Confident working with data, you’ll have the ability translate insight into clear, actionable recommendations that make a positive impact.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

Join a team that’s local at heart but welcomes talent from everywhere.
Be part of an organisation that values diversity and inclusivity.
Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Ian Atkinson, Head of Touchpoints on 07772 200685 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time

Apply Now

Refine Your Search

engagement manager jobs in teesside, nyk

Customer Experience and Service Improvement Manager

Durham EDGE Senior Manager

Northern Regional Distribution Manager

Bid Manager

Logistics Manager

Full Time Cinema Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Collections Manager

Director of Quality, Compliance and Training (Care Homes)

Training Coordinator

Senior General Manager

Actemium Automation Teesside - Business Development Manager

Content Creator

School Engagement and Enterprise Coordinator

Change & Delivery Lead - Public Sector

Duty Manager

HR Manager

Veterinary Business Manager-Digital Services

Store Manager

Actemium Automation Teesside - Business Development Manager

I want to receive the latest job alerts for engagement manager in teesside, nyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected