It support apprenticeship Work, Jobs in Telford, Shr (with Salaries)

IT Support Apprenticeship
MetaGedu —Telford
- £15,600 a year
- Full-time
- Computer literacy
- Computer skills
6d
Apprentice IT Technician
SHREWSBURY SCHOOL —Shrewsbury
- Temporary
- Customer service
- In-person
- Communication skills
Quick apply
13d
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
6d

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IT Support Apprenticeship

MetaGedu
Telford

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Job details

Full-time
£15,600 a year
6 days ago

Qualifications

Technical troubleshooting
Computer literacy
GCSE
Ticket management
Technical support incident logging
Software testing
Computer skills
Customer support
Application support

Full job description

Opportunity information

Salary £15600 per year
Duration 21 months
Advert closing date 21/09/2026

Description

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.

You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.

Key Responsibilities:

Respond to customer queries by phone and email
Log, manage and update support tickets
Investigate and resolve common software issues
Help customers use Alpha Tracker and related applications
Escalate complex issues to senior colleagues
Test software updates and new features
Assist with software upgrades and installations
Create and update support documentation
Maintain accurate customer records
Work with the Development and Project teams

Entry requirements

We are looking for someone who:

Has a genuine interest in technology
Enjoys helping people
Communicates clearly and professionally
Is organised, reliable and willing to learn
Has good attention to detail
Can think logically and solve problems
Works well as part of a team

Essential Requirements:

GCSE Grade 4/C or above, or equivalent, in English and Maths
Basic IT skills
An interest in software and technology

Training to be provided

You will gain practical experience in:

IT and application support
Software troubleshooting
Customer service
Microsoft SQL Server and databases
Cloud-hosted software
Software testing
Cyber security
Business communication

Things to consider

What We Offer

A fully funded apprenticeship qualification
Structured training and mentoring
Hands-on experience and real responsibility
A friendly and supportive working environment
Opportunities to progress into a permanent IT Support role
Exposure to software development, databases and cloud technology

Skills required

Array

Future prospects

Information Communication Technician (ICT) Level 3 qualification

Hours per week 37.5
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)

Telford, Shropshire, United Kingdom, TF2 9FT

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