As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.
We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.
We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.
We have a great opportunity for a full-time Customer Service Associate to join our team on a Fixed Term Contract to cover an upcoming maternity leave. This role is based on site at our manufacturing facility in Kingswinford, West Midlands, and we expect the contract to last for 12-months.
The purpose of the role is to ensure that a high standard of service is provided to our customers, whilst delivering optimum levels of efficiency and targets.
What you'll be doing:
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Providing excellent customer service, both internally and externally - delighting our customers with each interaction.
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Prioritising and scheduling the Field Service Engineers' jobs (installs, services, breakdowns and reworks) and dealing with associated customer queries via phone and email.
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Effectively planning the engineers’ tasks, with a keen eye for detail and organisation.
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Maximising capacity to deliver targets and reduce windscreen time.
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Setting & optimising all jobs in the most efficient way possible.
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Liaising with sub-contractors to schedule prep work in a timely manner.
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General associated admin tasks.
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Reducing aborts and pro-actively replacing jobs where required on the day.
What you'll need:
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GCSEs in Maths and English (or equivalent).
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Computer literate i.e. Microsoft Word, Office and Outlook.
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Good geographical knowledge and application.
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Excellent customer service skills and telephone manner.
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Excellent communication skills, both internal and external, written and verbal.
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Strong planning skills and the ability to multi-task.
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Ability to work on own initiative in a busy office environment and to strict deadlines.
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Driven to ensure customer satisfaction.
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Must be flexible, considerate and professional.
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Must be a team player with a positive attitude.
WHAT’S IN IT FOR YOU?
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£25,000 - £26,000 per annum
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No weekend work - 37.5 hours per week, 8:30am-5pm
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Annual bonus scheme
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33 days holiday (including bank holidays)
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Company contributory pension and 3x Life Assurance cover
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Flexible benefits platform with access to health care, gym membership and many high street discounts
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Employee Assistance programme available to colleagues and their families, to support wellbeing
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Fully funded training and development
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Generous product discounts
We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.
Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.
